The Role:
We are seeking enthusiastic, self-driven individuals to join our Customer Experience Team.

Key responsibilities include:
• Respond to client inquiries through live chat, email, and phone.
• Analyze individual client needs and take appropriate action.
• Address client questions effectively while ensuring top‑quality service.
• Inform clients about available products and services.
• Build and maintain strong relationships with both new and existing clients.
• Collaborate efficiently with other departments when needed.
• Support the team by meeting established goals.

Main requirements:
• Degree in a business‑related discipline.
• Experience dealing with clients in the financial services sector is an advantage.
• Native-level Mongolian speaker with excellent English communication skills.
• Strong multitasking and organizational abilities.
• Exceptional communication and interpersonal skills.
• High level of computer proficiency.
• Possession of a valid work permit.

Benefits:
• Competitive salary package.
• Engaging and intellectually rewarding work environment.
• Ongoing professional growth and international training opportunities.

The Hiring Experience – What to Expect:
• Introduction call with Talent Acquisition.
• First interview with your potential team.
• Language proficiency assessment.
• Live session to demonstrate your technical abilities.

All applications will be handled with strict confidentiality.