Why join dLocal?
dLocal empowers major global companies to accept payments across 40 emerging‑market countries. Leading brands depend on us to boost conversion rates and expand payment capabilities with ease. As both a payment processor and merchant of record, we help our clients successfully enter some of the world’s fastest‑growing markets.

When you join dLocal, you become part of an exceptional global team working in a flexible, remote‑first environment with benefits such as travel, health coverage, and learning opportunities. Being part of dLocal means collaborating with more than 1,000 colleagues from over 30 nationalities and building an international career that impacts millions of people every day. We are builders who embrace challenges, stay focused on our customers, and thrive on energy and initiative—if that sounds like you, you’ll fit right in.

What’s the opportunity?
We are seeking a Monitoring & Support Associate based in Brazil or Argentina to join our Customer Success team. You will be the primary point of contact responsible for meeting SLAs and managing any alerts, outages, or issues during your coverage hours.

What will I be doing?
• Create reports and monitor key industry metrics.
• Detect anomalies or early trends to prevent issues from escalating.
• When needed, involve or escalate matters to other teams promptly and clearly.
• Troubleshoot problems and make adjustments to keep operations running smoothly.
• Develop new ways to optimize internal processes and enhance customer experience; handle urgent tasks efficiently.
• Stay current on technical processes, functions, and requirements.
• Manage customer‑reported tickets, questions, and incidents.
• Follow up internally to ensure SLAs are met.

What skills do I need?
• Bachelor’s degree or current student.
• Availability to work on weekends.
• Experience in payments or technology is a plus.
• Strengths: proactive mindset, independence, critical thinking, preventive approach, strong energy, and sound decision‑making.
• Knowledge of analytical tools (Excel, SQL, databases, Kibana, etc.) is an advantage.
• Advanced or fluent English.

What do we offer?
Beyond country‑specific benefits, dLocal supports your growth by offering:
• Remote work: choose your location or work from one of our global offices.*
• Flexibility: performance‑driven culture with flexible hours.
• Fintech environment: fast‑growing, creative, and dynamic industry.
• Referral bonuses: help us find great talent and get rewarded.
• Learning and development: access to a Premium Coursera subscription.
• Language classes: free English, Spanish, or Portuguese lessons.
• Social budget: monthly allowance to connect with your team, in person or remotely.
• dLocal Houses: spend a week coworking with your team anywhere in the world.

*For Montevideo‑based candidates applying to non‑IT roles, 55% monthly in‑office attendance is required.

What happens after you apply?
Our Talent Acquisition team aims to provide an excellent candidate experience, so you will hear from us. We will review your CV and keep you updated at each stage via email.

You can also visit our website, LinkedIn, Instagram, or YouTube to learn more about dLocal.