Paytm is India’s leading payment super app, offering a wide range of payment solutions for consumers and merchants. As a pioneer of mobile QR payments in the country, Paytm is now India’s largest payments company in terms of users, merchants, transactions, and revenue. Its mission is to advance financial inclusion and help bring half a billion Indians into the formal economy through technology-driven financial services. Paytm supports small merchants by enabling digital commerce and partners with financial institutions to offer various financial products to both consumers and merchants.

In the merchant ecosystem, Paytm has introduced groundbreaking products such as QR codes for accepting payments and the Soundbox for real-time voice payment alerts. Through the Paytm for Business app, the company also facilitates loan distribution to its merchant partners.

As the Team Lead for Onboarding and HR Operations (SG-Grade Vertical), you will oversee the onboarding of new hires, ensuring a smooth, organized, and positive start at Paytm. You will manage the complete onboarding lifecycle—from first-day induction to the closure of all formalities—and guide a small HR operations team to deliver consistent, compliant processes.

Location: Noida

Key Responsibilities include:
• Leading the onboarding and HR operations team for the SG-grade verticals by assigning tasks, tracking performance, and ensuring quality and SLA adherence.
• Greeting and guiding new employees on their first day, providing an introduction to the company, its culture, the office, and key teams.
• Conducting and coordinating orientation sessions during the first day, week, or month, covering policies, values, processes, and compliance requirements.
• Managing all joining formalities such as document collection, contracts, policy acknowledgments, background verification, paperwork, digital submissions, and adherence to regulatory standards.
• Maintaining accurate employee records in both physical and digital formats and ensuring data accuracy in HR systems and trackers.
• Coordinating with internal teams such as IT, Payroll, Hiring Managers, and Admin to ensure smooth onboarding, including system access, payroll setup, and workspace arrangement.
• Tracking onboarding milestones, monitoring pending tasks, and sharing progress updates or reports with HR leadership.
• Serving as the primary point of contact for new hires during their initial weeks for any onboarding-related queries.
• Continuously improving onboarding processes by suggesting enhancements, updating orientation materials, and implementing best practices.

Qualifications and Skills:
• MBA in Human Resources is required.
• At least 3 years of relevant experience in HR operations, onboarding, HR coordination, or generalist roles, preferably with some leadership exposure.
• Strong communication skills and confidence in presenting to new hires and collaborating with cross-functional teams.
• Proven ability to organize, manage teams, coordinate activities, and ensure timely execution.
• Solid understanding of HR processes, onboarding, employee lifecycle, compliance, and employment documentation; knowledge of local labor laws is an advantage.
• Proficiency with HRIS or onboarding tools and MS Office or Google Workspace.
• High attention to detail, accuracy, and process orientation.
• Comfort with a 6‑day work schedule when required.
• Ability to manage confidential information responsibly.
• A people-focused, service-oriented approach that ensures new employees feel supported and welcomed.

Note: AI tools may be used during parts of the hiring process to assist the recruitment team, but all final decisions are made by humans. For information on data processing practices, please reach out to us.