⭐ Who We Are

Lodgify is more than just a startup — we’re a rapidly expanding company revolutionizing the vacation rental industry with our cutting-edge software. We’ve secured $30M in funding to fuel our mission!

Our platform enables property owners and managers to streamline and grow their rental businesses online. Headquartered in sunny Barcelona, we’re a diverse team of over 350 professionals representing more than 60 nationalities.

⭐ Role Overview

We’re hiring a Payment Collections Specialist to join our Customer Success team in a fully remote role. This position plays a key role in boosting revenue by ensuring customer retention and managing collections efficiently.

As a Payment Collections Specialist, you’ll focus on retaining customers, handling collections, and supporting account upgrades. You’ll address customer concerns, offer customized retention solutions, and build strong relationships through proactive communication.

⭐ How You’ll Make an Impact

– Handle cancellation requests with a focus on retaining customers by understanding their needs and offering tailored solutions.
– Manage billing and collections by proactively reaching out to customers via phone, coordinating with internal teams, and improving processes.
– Identify opportunities to upsell and suggest relevant account upgrades.
– Support customers with billing questions and payment issues via phone, email, and chat.
– Most interactions will be over the phone, but you’ll also assist via email and chat.
– Work cross-functionally to report issues, recommend product enhancements, and contribute to key initiatives.
– Contact customers by phone and email to recover outstanding payments while maintaining a positive relationship.
– Record important activities and insights during the collection process and ensure timely follow-up.
– Use your negotiation skills to resolve customer concerns and find win-win solutions.
– Follow established procedures while using independent judgment to solve problems. Stay actively engaged with the team through chat and other communication channels.

⭐ What Makes You a Great Fit?

– At least 2 years of experience in a similar role.
– Comfortable and confident speaking with customers over the phone.
– Fluent in English with excellent written and verbal communication skills.
– Experience in customer retention is preferred but not required.
– Sales experience is a bonus.
– Strong organizational and negotiation abilities.

⭐ Bonus Points

– Knowledge of additional languages such as German, Italian, or French.

Why You’ll Love Working With Us

You’ll join a fast-growing, vibrant company with a truly global team. At Lodgify, we bring energy, dedication, and passion to everything we do. We value diversity and are committed to creating an inclusive workplace where everyone feels heard and appreciated.

What’s In It For You?

🌎 Work from the comfort of your home.
💰 Competitive salary in EUR or USD.
🖥️ We’ll cover expenses for your work equipment in a remote setup.
💟 A fantastic culture with an international team of over 60 nationalities.
🎉 Company-sponsored annual team-building trips.
🤑 Earn extra through our referral program.
📈 Endless opportunities for career growth and development.
💥 Enjoy fun virtual team activities to keep things lively.

So, what are you waiting for? Apply now!

All applications and CVs must be submitted in English 😉