The Triage Registered Nurse (RN) provides support to patients and their families through safe, effective, and evidence-based telephone triage. This role combines clinical judgment with a decision-support tool to ensure consistent and safe care delivery.

Key Responsibilities:

– Perform comprehensive clinical assessments to determine the appropriate level of care and make referrals based on established protocols.
– Adhere to standard triage procedures and guidelines.
– Clearly communicate care recommendations to patients in understandable terms.
– Connect patients with internal and external resources and community services when necessary.
– Deliver care aligned with Included Health’s Core Values.
– Provide triage support for urgent prescription needs.
– Act as the main contact for emergency situations involving Included Health members.
– Engage in team meetings and contribute to quality improvement efforts.

Requirements:

– Bachelor of Science in Nursing (BSN) required.
– Must be a Registered Nurse living in a compact state and eligible for licensure in all 50 states.
– At least 2 years of triage experience (preferably phone-based), or 2+ years in an emergency department, or 4+ years in a primary care setting with triage responsibilities.
– Ability to work in Pacific Time Zone.
– Willingness to work rotating holidays and weekends (every third weekend for full-time, every other weekend for part-time).
– Strong clinical decision-making skills.
– Comfortable managing a wide range of medical issues across pediatric and adult populations.
– Experience handling complex and uncertain clinical situations.
– Excellent verbal and written communication skills, with the ability to collect clinical histories and summarize findings clearly.
– Proficient in using various computer systems, electronic medical records, and Google Workspace tools.
– Must be efficient and able to meet performance metrics without compromising care quality.
– Responsible for maintaining active nursing licensure and completing continuing education requirements.

Other Skills and Abilities:

– Self-motivated, energetic, innovative, and adaptable.
– Capable of working independently in a remote environment and managing stress effectively.
– Team-oriented with the ability to follow protocols and achieve shared goals.
– Exercises sound judgment and problem-solving independently.
– Maintains a professional and patient-centered approach.
– Able to multitask and prioritize effectively.

Compensation: $32.14 – $44.00 per hour

About Included Health:

Included Health is a modern healthcare company offering integrated virtual care and navigation services. Our mission is to elevate healthcare standards for everyone by removing barriers and providing high-quality care across all needs—acute, chronic, behavioral, and physical. We offer personalized virtual and in-person care, including urgent care, primary care, behavioral health, and specialty services. Learn more at https://includedhealth.com.

Included Health is an Equal Opportunity Employer and welcomes applicants regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, or any other legally protected status. We comply with applicable fair chance hiring laws.