Hi, we’re Gravie. Our goal is to transform how people access and pay for healthcare by offering innovative, user-friendly health benefit solutions. Our groundbreaking products and services are created and delivered by a diverse team of individuals. We encourage you to be yourself — that’s exactly who we want.

About the Role:
The Pharmacy Member Specialist Supervisor is responsible for managing pharmacy benefit operations within member services. This includes ensuring timely and accurate resolution of issues for members, employers, and brokers. The role involves monitoring performance metrics, developing quality assurance systems, and launching new initiatives for members and providers. The supervisor also creates and maintains training programs and translates pharmacy program updates into efficient operational practices to ensure the best outcomes for members and health plans.

What You’ll Do:

– Manage pharmacy benefit operations within member services, ensuring efficient and accurate issue resolution for members, employers, and brokers.
– Monitor and analyze performance data related to member interactions and issue resolution.
– Report on key performance indicators focused on efficiency and member satisfaction.
– Lead the rollout of new member and provider initiatives, including cost-saving programs and prescription support.
– Educate members and providers about pharmacy programs and offer proactive support for prescription needs.
– Develop and implement a quality assurance strategy, including audits of documentation, communications, and call recordings. Monitor vendor service quality and manage performance scorecards.
– Create and maintain training materials and sessions to ensure internal teams understand pharmacy benefits, policies, procedures, and escalation processes.
– Act as a member advocate by evaluating upcoming pharmacy program changes and translating them into operational processes that improve outcomes.

What You Bring:

– 3+ years of experience in pharmacy operations, PBM, health plans, or member services.
– At least 2 years of leadership experience.
– In-depth knowledge of pharmacy benefit design and specialty drug programs.
– Strong collaboration and communication skills with both internal and external partners.
– Ability to create structure in fast-paced or rapidly growing environments.

Bonus Points:

– Experience working at a high-growth company.

About Gravie:
To revolutionize health insurance and create a health plan people truly love, we need talented individuals doing impactful work. In return, we offer a strong employee experience, opportunities for career advancement, meaningful work aligned with our mission, and a competitive total rewards package.

The salary range for this role is $66,112 to $110,187 annually. Compensation is based on various factors, including education, experience, skills, and certifications.

Our standout benefits package includes more than just standard health and wellness coverage. We offer alternative medicine benefits, flexible PTO, up to 16 weeks of paid parental leave, paid holidays, a 401(k) plan, phone reimbursement, commuting perks, education reimbursement, and even one week of paid paw-ternity leave.

More About Us:
At Gravie, we’re reimagining health benefits for small and mid-sized businesses, making quality, affordable healthcare more accessible. We believe better benefits lead to better lives, and we’re building the future of health benefits with that in mind.

We’re proud to be the only company offering both innovative level-funded health plans and a leading ICHRA solution, giving employers more flexibility and choice.

And our customers agree — with satisfaction rates consistently above 80%, we know our plans are making a difference. Backed by top-tier investors, we have the support and resources to build something truly game-changing — and we’re just getting started.

At Gravie, we think differently. We’ll challenge you, and we welcome you to challenge us. Everyone contributes ideas here. You’ll join a smart, mission-driven team that’s not afraid to push boundaries to make a bigger impact.

If you thrive in a high-performance, high-trust environment where your voice is heard, Gravie could be the perfect fit.

Note: We may use AI tools during parts of the hiring process, such as reviewing applications and analyzing resumes. These tools support our recruitment team but do not replace human decision-making. Final hiring decisions are made by people. For more information on how your data is used, please contact us.