Home warranties make up a multi‑billion‑dollar industry, yet they have been the most frequently criticized category on Angie’s List for over a decade. Super is a Silicon Valley tech company working to transform not only this sector but the entire experience of owning a home.

As part of our Procurement Team, you will play a crucial role in evaluating and executing subscription coverage decisions involving major repair equipment purchases in HVAC, appliances, and plumbing. You will collaborate closely with suppliers and service professionals to source and order the correct equipment while meeting service-level and cost-efficiency goals. Our aim is to help you grow into one of our in‑house experts, ensuring smooth operations and supporting Super in delivering top‑tier service in the rapidly evolving home services market.

Essential functions and responsibilities:
• Source HVAC, plumbing, appliance, and pool parts and equipment.
• Process orders and details with strong accuracy and diligence.
• Conduct thorough evaluations of high‑value claims, including full reviews of customer policies and claim histories.
• Advise customers, service professionals, and operations teams on complex claims involving major equipment purchases.
• Help track pricing trends and relevant external factors that could influence the business.
• Assist with parts tracking, return authorizations, and credit memos.
• Perform various administrative tasks related to procurement operations.
• Identify and report process improvements and performance patterns to department leadership.

Qualifications and requirements:
• High school diploma or GED required; bachelor’s degree preferred.
• Experience in HVAC, plumbing, or appliance trades preferred.
• Strong team‑oriented approach required.
• Excellent written and verbal communication skills.
• Strong attention to detail required.
• Ability to understand and interpret contract language.
• Ability to perform basic to intermediate cost‑benefit analysis required.
• Strong communication and problem‑solving abilities required.
• Ability to learn and use multiple software platforms required.
• Comfort with G‑Suite products, including Docs and Sheets, preferred.
• Ability to manage a steady workload of multiple claims at once required.
• Enjoys working in a fast‑paced, high‑volume environment required.

Company overview:
Super’s mission is to make home care completely worry‑free. We offer subscription‑based home repair and maintenance services at predictable prices, using technology to eliminate the hassles of homeownership. Positioned within the insuretech, prop‑tech, and subscription sectors, Super is on track to more than double annually over the next several years.

Our culture is collaborative, fast‑moving, and data‑driven. If you want to work with an accomplished leadership team at the forefront of the multi‑billion‑dollar home services industry, this may be the right place for you.

Super secured an oversubscribed $51M Series C funding round in early 2021, led by Wells Fargo, with additional participation from Asahi Kasei, AAA – Auto Club Group, Gaingels, Second Century Ventures, and the National Association of Realtors’ strategic tech investment fund. Existing investors Aquiline Technology Growth, Liberty Mutual Strategic Ventures, Moderne Ventures, and the HSB Fund of Munich Re Ventures also joined the round.

The company is based in San Francisco, CA, and by late 2021 will operate in 14 regions across 8 states.

Fairness and diversity:
Super values diversity and recognizes that diverse teams foster innovation and stronger business outcomes. We evaluate all employees and applicants based on merit, qualifications, skills, and talent. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. We consider qualified applicants with criminal histories in accordance with the San Francisco Fair Chance Ordinance. Applicants needing assistance or accommodations during the interview process or while accessing our website may contact us at assistance(at)https://hellosuper.com. Requests will be handled as confidentially as possible; please include your name and preferred contact method, and we will respond promptly.