We’re Loop Support, a dynamic staffing agency that partners with innovative companies dedicated to delivering exceptional customer experiences. Our clients prioritize efficiency, creativity, and meaningful interactions to ensure every customer receives personalized, high-quality support.

Do you enjoy helping others and providing excellent customer service? Do you have experience in property management support and thrive in a remote work environment? If so, we’d love to connect with you. This position is open to applicants worldwide, except those residing in the United States.

What You’ll Do:

As a Customer Support Specialist, you will play an important role in making sure our clients’ customers receive outstanding assistance. Your responsibilities will include:
• Handling customer inquiries via phone, email, and chat with prompt, friendly, and professional communication.
• Troubleshooting product and service issues to identify effective solutions.
• Keeping accurate and thorough records of customer interactions.
• Managing support tickets, macros, and workflows in Zendesk to maintain efficient operations.
• Staying informed about client products, services, and policies to provide correct information.
• Working with team members and offering feedback to help improve the customer experience.

What We’re Looking For:

We want self-motivated individuals with a customer-first mindset who can work well independently. The ideal candidate will have:
• Fluency in spoken and written English (required)
• Prior customer support experience (phone, email, chat, or similar) (required)
• Experience in property management, maintenance tech workflows, or supporting PropTech platforms (required)
• Strong Zendesk knowledge and the ability to confidently manage tickets, workflows, and automations (required)
• A reliable computer and strong internet connection (required)
• Familiarity with the multifamily industry and user challenges (preferred)
• Strong problem-solving skills and attention to detail
• A positive, professional attitude and a genuine desire to help others
• The ability to work independently in a quiet, distraction-free home environment

Why Apply?

• Fully remote—work from anywhere
• Competitive pay in USD
• Opportunities to work with a forward-thinking company where your skills directly improve customer experience and business outcomes
• Comprehensive onboarding and continuous training to support your success

Next Steps – How to Apply

If this role sounds like the right fit, we want to hear from you. To apply:
1. Click “Apply Now” and complete the application form.
2. You’ll be asked to complete a sales assessment.
3. If you qualify, you’ll be invited to move forward in the interview process.

Join us in delivering exceptional customer experiences—apply today! 🚀