Job Summary:
The Practice Coordinator oversees the daily front office operations at their assigned practice location, ensuring excellent customer service for both in-person and remote patients and clinicians.

Benefits:
As a full-time employee at LifeStance Health, you’ll receive medical, dental, vision, AD&D, short- and long-term disability, and life insurance. Additional benefits include a 401(k) with employer match, paid parental leave, paid time off, holiday pay, and access to an Employee Assistance Program.

Compensation:
$18.50 – $19.50 per hour

Location:
4100 N Mulberry Dr Ste 102, Kansas City, MO 64116

Duties and Responsibilities:

Operational Excellence:
– Foster a positive workplace culture and support staff and clinician engagement activities that reflect LifeStance values.
– Prepare patient schedules by verifying paperwork, updating credit card and demographic information, and ensuring charts are ready.
– Perform general office tasks such as sorting mail, scanning documents, managing e-faxes and shared emails, and maintaining a clean, organized environment.
– Communicate effectively with colleagues, clinicians, and patients to support care and satisfaction.

Patient Support:
– Deliver outstanding customer service, respond promptly to patient needs, and manage sensitive situations using crisis and de-escalation protocols.
– Handle front desk responsibilities including greeting and checking patients in and out.
– Assist patients via phone, email, or portal with billing, scheduling, release forms, and other inquiries.
– Manage phone queues to ensure timely responses and high-quality service.
– Help patients with telehealth access, portal issues, and technical troubleshooting.
– Address urgent requests and direct or escalate issues as needed.
– Collect co-pays and outstanding balances for both in-person and virtual visits.
– Verify insurance eligibility and follow up with patients to resolve any issues.

Clinician Support:
– Assist clinicians with administrative tasks such as sending letters or faxes and addressing patient-related questions.
– Review clinician schedules to ensure appointment accuracy.
– Maintain a secure, welcoming, and productive work environment.

Required Skills and Abilities:
– Strong multitasking and prioritization skills to ensure a high-quality patient experience.
– Ability to work independently and collaboratively.
– Excellent written and verbal communication skills.
– Proficiency in Microsoft Office and Electronic Medical Records (EMRs).
– Comfortable handling confidential information in compliance with HIPAA regulations.

Education and Experience:
– High school diploma or equivalent required; associate or bachelor’s degree preferred.
– At least 1 year of experience in healthcare operations, customer service, or a related field is preferred.