The work we do touches millions of lives, and you can help make that impact.
We support our customers through life’s uncertainties, and no matter your role, you’ll be contributing to the protection and peace of mind they rely on most.

This position is responsible for applying incoming payments in the business administration system across all lines of business.

Responsibilities:
• Review and post new business funds to dealer accounts across all business lines
• Upload ACH payments each day
• Investigate checks that lack supporting information or are not tied to a business record
• Prepare check requests for premium refunds mistakenly sent to Protective
• Provide phone support to external dealers and customers, as well as internal teams
• Respond promptly to emails in the team’s shared inbox
• Review Debit/Credit reports to confirm that cash received is properly processed
• Perform other assigned duties

Knowledge/Experience/Education/Training:
• High school diploma or equivalent
• At least one to two years of customer service experience
• Proficiency with AS400 administration systems and Microsoft Office Suite
• Strong interpersonal and communication skills

Abilities:
• Must show strong teamwork skills
• Must be willing to collaborate effectively with others
• Must be able to handle multiple tasks and set priorities

Contact with others:
Must be able to communicate professionally with both internal and external customers.

Salary: $41,000–$47,667 per year
This is Protective’s target salary range for the role. Actual pay may vary based on factors such as location, skills, and experience. This range represents one part of the total compensation package. The role also includes opportunities for additional annual incentives based on individual and company performance.

Employee Benefits:
We support employee wellbeing with a wide range of benefits. Physical health is protected through medical, dental, and vision coverage. Mental health is supported through mental health resources and an employee assistance program. Time away from work is covered through various paid leave programs, including paid time off, parental leave, short-term disability, and a cultural observance day. Financial wellbeing is supported through healthcare account contributions, a pension plan, and a 401(k) with company match. All employees can participate in ProHealth Rewards, a wellbeing program that offers cash incentives.

Eligibility for certain benefits may vary depending on position and plan terms.

Diversity and Inclusion:
Protective is committed to an inclusive culture where all employees can thrive. We aim to develop our people, attract diverse talent, and support strong, inclusive communities. We foster diversity, equity, and inclusion by building a workplace where everyone feels they belong, and by developing leaders who value all skills and abilities. Our focus is on creating equitable opportunities, improving hiring practices, expanding development programs, and retaining key talent.
We are proud to be an equal opportunity employer dedicated to attracting, retaining, and developing a diverse workforce.

Accommodations for Applicants with Disabilities:
If you need an accommodation during the application or hiring process due to a disability, please email martina.winston@protective.com. Your information will be kept confidential and used only to determine an appropriate accommodation.
Please note that this email is only for accommodation requests; general employment inquiries should not be sent to this address.