Become a key member of our team as an Application Support Analyst, where you’ll provide expert technical support to both internal and external users of the Aledade app. As the initial point of contact, you’ll deliver prompt and effective assistance through chat, manage and prioritize incoming support tickets, and resolve issues using established procedures. Your strong problem-solving abilities and customer-first mindset will help ensure a smooth user experience and contribute to the platform’s success. If you excel in a fast-paced environment and are passionate about making a difference through technical support, this is the role for you.

We welcome applicants from across the U.S., with a preference for those who can work remotely during Pacific Time Zone hours.

Key Responsibilities:

– Provide chat-based support to users, resolving technical issues using predefined steps
– Triage and manage incomplete support tickets
– Troubleshoot technical problems related to app access, practice locations, providers, users, patient merges, telehealth, and more, following established procedures
– Support project tasks within the Practice Success team under the guidance of senior staff

Required Qualifications:

– At least one year of experience troubleshooting application issues in a healthcare environment
– Basic understanding of HL7 SIU and/or ADT, HIPAA X12 837, and CCDA, including their purposes and transmission methods
– Familiarity with navigating AWS S3 folders
– Strong analytical thinking, problem-solving, and customer service skills, including clear communication, active listening, empathy, and professionalism
– Team-oriented mindset
– Openness to feedback and adaptability for personal growth
– Associate degree

Preferred Skills:

– Ability to write or execute basic SQL queries

About Us:

Aledade is a public benefit corporation dedicated to empowering independent primary care practices. Since our founding in 2014, we’ve grown into the largest network of independent primary care providers in the U.S., helping them succeed in value-based care. Our mission is to improve patient outcomes, support practices, and transform the healthcare system by moving away from fee-for-service models. We foster a collaborative, inclusive, and remote-first culture.

What You Can Expect:

At Aledade, you’ll join a creative and inclusive team passionate about solving complex challenges. We value diverse perspectives and are united by a shared commitment to public health and our mission.

Our benefits include:

– Flexible schedules and remote work options
– Up to 80% coverage for health, dental, and vision insurance for employees and their families
– 21 days of paid time off in your first year
– 11 paid holidays and 2 volunteer days annually
– 12 weeks of paid parental leave
– 6-week paid sabbatical after six years
– Education and clinical reimbursement programs
– 401(k) with up to 4% match
– Stock options
– And more

We celebrate diversity and are proud to be an equal opportunity employer. All employment decisions are based on qualifications, merit, and business needs, without regard to race, gender, age, disability, or other protected characteristics.

By applying, you agree to Aledade’s Applicant Privacy Policy: https://www.aledade.com/privacy-policy-applicants