The work we do positively affects millions of people—and you can be part of that impact.

We help our customers navigate life’s uncertainties by providing protection and peace of mind when they need it most. No matter your role within the company, your work contributes to this mission.

Client Support 1 team members play a key role in supporting the sales team by handling administrative tasks, enabling the sales team to focus on acquiring new business.

As the main point of contact for both internal and external inquiries, the Client Support team addresses rate discrepancies, statement questions, supply requests, reporting needs, and directs inquiries to the appropriate departments—ensuring prompt and thorough responses.

This team offers a great opportunity to understand our customers and their business operations and is essential to APD’s future growth.

Responsibilities:

– Respond to phone calls and emails regarding administrative matters on behalf of the sales team and customers.
– Manage supply orders, interpret statements, answer accounting questions, generate rate cards and reports, and find solutions for customers.
– Communicate professionally and courteously to ensure a smooth customer experience.
– Team members are expected to answer 80% of calls within 60 seconds and respond to emails within 3 hours. Everyone contributes to the team’s success.

Qualifications/Education:

– At least three years of experience in customer service or client relations, with a focus on building relationships.
– Strong technical skills.
– Preferred experience with financial and insurance products and services.
– Excellent problem-solving abilities.
– Strong interpersonal and customer service skills.
– Effective time management and multitasking capabilities.
– Highly organized with strong attention to detail.
– Sound judgment.

Salary Range:

$42,500 – $59,500 per year

Protective’s target salary range for this role is between $42,500 and $59,500. Actual compensation may vary based on factors such as location, skills, and experience. This range is part of a comprehensive compensation package.

This role also includes potential annual incentives based on individual and company performance.

Employee Benefits:

We prioritize the wellbeing of our employees and their families with a wide range of benefits. These include comprehensive health, dental, and vision insurance, mental health support, and an employee assistance program. We value work/life balance and offer various forms of paid time off, including parental leave, short-term disability, and a cultural observance day. Financial wellness is also important, with benefits like healthcare account contributions, a pension plan, and a 401(k) with company match. Employees can also participate in ProHealth Rewards, our wellness platform that offers cash incentives for healthy activities.

Eligibility for certain benefits may vary depending on the position and the terms of the company’s benefit plans.

Accommodations for Applicants with Disabilities:

If you need an accommodation during the application or hiring process due to a disability, please email martina.winston@protective.com. This information will be kept confidential and used only to arrange appropriate accommodations.

Please note: This email is only for accommodation requests. General employment inquiries should not be sent to this address.

We are proud to be an equal opportunity employer, committed to inclusion and building a diverse workforce.