We’re on the lookout for exceptional individuals to join our growing Community Management team.

Our team supports customers who reach out through platforms like Facebook, Twitter, Instagram, TikTok, YouTube, and Blue Sky—delivering outstanding service with every interaction. We tackle new challenges daily and dive into complex issues with enthusiasm. Putting the customer first is at the heart of everything we do, and we’re committed to delivering top-quality service.

Have you been with Octopus for at least 9 months?

Do you consistently deliver 5-star customer service and take pride in your performance?

Do you thrive in a fast-paced environment?

Are your investigative skills on par with Sherlock Holmes?

Do you have experience with Smets, Smart Products, or both?

We’re a fully remote team, operating Monday to Sunday from 8am to 10pm, including bank holidays. We work 37.5 hours per week on a 6-week rotating schedule, with shifts including 8am–4pm, 11am–7pm, and 2pm–10pm.

Interested? Submit your application by 5pm on Friday, 27th June.

If this sounds like the right fit for you, we’d love to hear from you.

Ready to take the next step in your career with us? We want to make sure you have everything you need to succeed. If you need any specific accommodations or have particular preferences, just let us know—we’ll do our best to tailor the interview process to suit you.

Research shows that some people, especially women, may hesitate to apply unless they meet every requirement. If this role excites you, we encourage you to apply—you might be exactly who we’re looking for. At Octopus, we value honesty, empathy, and integrity. Our people are our greatest strength, and we celebrate the diverse skills and perspectives that drive our success. As an equal opportunity employer, we’re committed to fairness, inclusion, and equal opportunities for all.