Gopuff is your go-to service for instant everyday essentials, delivering everything from household items and cleaning supplies to snacks, drinks, and even alcohol (in select areas) in just minutes.

With more than 35 active locations across the UK, we’re thrilled to be growing our instant delivery service to reach millions more people across the country and into Europe. Want to help transform an industry? This could be the opportunity for you!

As a Customer Support Agent, you’ll join a team of over 30 agents as we expand our services throughout the UK. We pride ourselves on being fast, dependable, friendly, and approachable. We avoid jargon and focus on having real, meaningful conversations with our customers.

Please note: This is a zero-hour contract position. You must be based in the UK and have the legal right to work here.

Your responsibilities will include:

– Responding to customer inquiries via email and live chat
– Providing real-time support to our UK-based stores to ensure a great customer experience
– Contributing to the development of our systems and processes as we grow
– Delivering top-tier customer service using CRM tools like Kustomer and UJET
– Representing Gopuff’s brand voice while resolving customer issues quickly and effectively
– Working weekends and in rotating shifts

About you:

– You’re fully flexible and available to work evenings and weekends
– You have the right to work in the UK
– You have experience using customer service platforms to provide live support
– You’ve worked in customer-facing roles where empathy and problem-solving are key
– You’re tech-savvy and comfortable managing multiple screens with live order data
– You thrive in a fast-paced, start-up environment
– Speaking a second language is a bonus
– You’re able to work remotely within the UK

At Gopuff, we understand that life doesn’t always go as planned. Whether you forgot the milk, ran out of pet food, or just need ice cream late at night—we’re here to help, delivering what you need in minutes.

We’re building a team of driven individuals to help bring a new level of convenience and reliability to an unpredictable world.

Sound like something you’d love to be part of? Join Team Blue.

Gopuff is an equal opportunity employer. We’re committed to creating an inclusive workplace and do not discriminate based on race, gender, nationality, religion, sexual orientation, gender identity, marital or family status, age, disability, genetic information, or any other protected characteristic. We value diversity and encourage all qualified candidates to apply.