⭐ Who We Are
Lodgify is more than just a startup—we’re a rapidly expanding company at the forefront of the vacation rental industry, powered by our cutting-edge software. We’ve secured $30M in funding to fuel our mission!

Our platform enables property owners and managers to efficiently run and promote their rental businesses online. Based in sunny Barcelona, our team is made up of over 350 professionals from more than 60 different countries.

⭐ About the Role
We’re looking for a fully remote Customer Support Specialist to join the Lodgify team!

In this role, your main focus will be helping people. You’ll become a Lodgify expert (we call ourselves “gurus”) and use your knowledge to guide customers in setting up their accommodation websites and growing their vacation rental businesses. You’ll respond to support requests, troubleshoot issues, and help users get the most out of our platform.

⭐ How You’ll Make a Difference

– Deliver outstanding support via phone, email, and chat
– Resolve customer issues quickly to ensure satisfaction
– Troubleshoot and resolve general technical problems on the platform
– Share customer feedback and issues with relevant teams and follow up when needed
– Identify and report software bugs to help improve the product

⭐ What Makes You a Strong Candidate

– Experience in technical customer support or a similar role
– Excellent English communication skills, both written and spoken
– Patience, attention to detail, and a logical mindset
– Strong troubleshooting skills and ability to resolve technical issues
– Ability to work independently and manage multiple tasks in a fast-paced environment
– A positive attitude and a strong sense of accountability
– Familiarity with CRM and support tools like Zendesk, Intercom, or Freshdesk
– Willingness to work on weekends
– Experience in the travel or hospitality industry is a plus

Why You’ll Love Working With Us
You’ll be joining a fast-growing, energetic company with a truly global team. At Lodgify, we’re passionate about what we do and value diversity, ensuring every voice is heard and everyone feels included.

What We Offer

🌍 Work from the comfort of your home
💰 Competitive salary in EUR or USD
🖥️ Reimbursement for necessary tech and equipment
💟 A vibrant, multicultural work environment
🎉 All-expenses-paid annual team-building trips
🤑 Referral program with financial rewards
📈 Career growth and development opportunities
💥 Fun virtual team events to keep things lively

What are you waiting for? Apply now!
All applications and CVs must be submitted in English 😉