About AirDNA and Uplisting
AirDNA is a top provider of data insights and analytics for the short‑term rental industry. We deliver practical data and market intelligence that help property managers, investors, and hospitality professionals make informed decisions. Our platform turns raw information into meaningful insights that support success in the fast‑moving vacation rental market.

Since our founding in 2015, we’ve become the leading source of data and business intelligence for the multibillion‑dollar travel and vacation rental sector, with offices in Denver and Barcelona. We monitor daily performance for more than 10 million Airbnb and Vrbo listings in 120,000 global markets and gather data from over a million partner properties. By combining scraped data with sourced data and enhancing it through our proprietary algorithms, we provide the most accurate and complete solutions available.

In 2023, AirDNA acquired Uplisting, a forward‑thinking tech company transforming the short‑term rental landscape. Uplisting equips property managers and owners with powerful tools that simplify operations, boost direct bookings, and improve results. After establishing a strong presence in the UK, we are now focused on expanding into the US market and introducing our proven solutions to new customers.

We encourage you to apply even if you’re not sure you meet every single requirement. We thoughtfully review all applications, not only those that match every point.

The Role
We are seeking a self‑motivated and enthusiastic Customer Support Specialist to join the Uplisting team. You will support thousands of users, ensuring they have the best possible experience and helping them achieve success. You’ll follow customer lifecycle processes and policies to support customer success and business growth before and after the initial sale.

What you need to succeed:
• Fluent or near‑native English, with strong written and verbal communication skills; additional languages are a bonus.
• Strong technical aptitude and analytical ability, with the capacity to interpret data, solve issues, and work confidently with various tools.
• A customer‑first approach, always aiming to deliver excellent service.
• Strong multitasking abilities, comfortable handling live chats, emails, and calls.
• At least a couple of years of experience in customer support or a related field.
• Flexibility with work hours. Uplisting provides support 24/5/365, with weekday shifts from 06:00–14:00, 12:00–20:00, 15:00–23:00, and 23:00–07:00 (GMT), plus weekend shifts from 06:00–14:00. The primary shift for this role is 12:00–20:00 (GMT).

What you’ll do:
• Guide customers through Uplisting with confidence by becoming deeply knowledgeable about our product, features, and integrations.
• Deliver excellent support through live chat, email, and calls with professionalism and care.
• Diagnose and resolve customer issues promptly.
• Work closely with other teams to improve processes, enhance the customer experience, and support our customer‑centric culture.
• Live our values by being Happy, Hungry, and Honest in all aspects of your work.

What we offer:
• Base salary of 23,000 GBP
• 36 days of holiday per year
• Continuing education stipend
• Individual growth plan to support your advancement
• Language lessons via Preply (French, German, Italian, Spanish)
• A talented international team and dynamic work atmosphere
• Bottom‑up management that values and implements your ideas

Hiring process:
• Stage one: Online interview with the People Team (30 minutes)
• Stage two: Written assessment
• Stage three: Online interview with the Hiring Manager and team members (1 hour)
• Ideal start date: April

The AirDNA Team
We’re a close, collaborative group of engineers, scientists, and creatives dedicated to empowering the next wave of shared‑economy entrepreneurs. Life here is never dull, and we truly embody our values: Be Curious, Be Customer‑Obsessed, Take Action, Act with Ownership, and Enjoy the Ride. Candidates who share these values are especially encouraged to apply.

AirDNA is committed to attracting highly qualified candidates who support our mission, vision, and values, and who foster excellence through diversity. We provide equal employment opportunities to all applicants and employees regardless of race, color, creed, religion, sex, age, national origin, citizenship, sexual orientation, gender identity or expression, disability, marital or family status, genetic information, military or veteran status, or any other protected class. We comply with all applicable state and local laws related to nondiscrimination and prohibit unlawful harassment based on protected characteristics across all our locations. This commitment applies to all aspects of employment, including hiring, evaluation, placement, benefits, promotions, transfers, compensation, training, and all other employment programs.

We strive to make our workplace and application process accessible to individuals with disabilities. Upon request, we will provide reasonable accommodations unless doing so would cause an undue hardship or pose a safety risk. To request an accommodation, please email compliance@airdna.co and allow 24 hours for processing.

By applying for this position, you confirm that you have read and agreed to our Data Privacy Notice for Applicants.