⭐ Who We Are
Lodgify is a rapidly expanding startup revolutionizing the vacation rental industry with cutting-edge software—and we’ve secured $30M in funding to fuel our mission!
Our platform enables property owners and managers to seamlessly run and promote their rental businesses online. Based in sunny Barcelona, our team of over 350 people represents more than 60 nationalities.

⭐ About the Role
We’re looking for a fully remote Technical Customer Support Specialist to join our team from anywhere in Latin America or the Caribbean!
In this role, you’ll become a Lodgify software expert, providing technical support, resolving complex issues, and ensuring customer satisfaction through top-notch service. You’ll assist customers in integrating Lodgify with major booking platforms like Airbnb, and take initiative in identifying and resolving connection issues.

⭐ How You’ll Make an Impact:

– Guide users through various connection types.
– Troubleshoot complex technical issues related to platform integrations.
– Take action and assist customers in resolving their problems.
– Respond to support requests via email, tickets, or chat.
– Deliver outstanding customer service to ensure satisfaction.
– Build strong client relationships through phone, chat, email, and screen-sharing.
– Share customer feedback and issues with the appropriate teams and follow up as needed.

⭐ What Makes You a Great Fit:

– Previous experience in technical customer support or a related role.
– Excellent English communication skills, both written and spoken.
– Strong attention to detail, logical thinking, and patience.
– Ability to work independently and juggle multiple tasks in a fast-paced setting.
– Familiarity with CRM and support tools like Zendesk, Intercom, or Freshdesk.
– A positive attitude and a strong sense of accountability.
– Eagerness to learn and grow in the tech space.
– Willingness to work on weekends.

⭐ Bonus Points If You Have:

– Experience with major OTAs such as Airbnb, Booking.com, HomeAway/VRBO, or Expedia.

Why You’ll Love Working With Us:
Join a fast-paced, international company full of energy, passion, and diversity. At Lodgify, we value different backgrounds and perspectives, and we’re committed to creating an inclusive environment where everyone feels welcome.

What’s In It for You?

🌎 Work from the comfort of your home
💰 Competitive salary paid in EUR/USD
🖥️ Reimbursement for essential remote work tools
💟 A vibrant, multicultural team with over 60 nationalities
🎉 All-expenses-paid annual team-building events
🤑 Referral program with financial rewards
📈 Career growth and development opportunities
💥 Fun virtual team activities to keep things lively

What are you waiting for? Apply now!
Please note: All applications and CVs must be submitted in English 😉