PadSplit is an innovative real estate platform in the shared housing space, focused on offering affordable living options for people with lower incomes. Our mission is to tackle the affordable housing crisis and use housing as a pathway to financial stability for our members. Guided by the principles Care, Show it, Prove it, we’ve been living these values since 2018.

We’re working to change the world one room at a time. Join us! Learn more about PadSplit here.

The Role We Need:
PadSplit is looking for a committed and capable Tier 2 Host Support Advocate to join our expanding team. In this role, you’ll deliver advanced technical support and exceptional service to our hosts—the individuals who own and manage PadSplit properties—helping ensure they have a smooth and productive experience with our platform.

The Person We Are Looking For:
We’re seeking a personable, resourceful problem solver who thrives in a fast‑moving startup setting. This is not a typical customer support position; it’s closer to client support, where you’ll build ongoing relationships with many of our hosts. You’ll face new challenges daily and will need to think quickly and independently. The ideal candidate is self‑directed, enjoys working with hosts, and is eager to keep learning. If you want to think creatively, tackle complex problems, and collaborate closely with a supportive team, this is the role for you!

What You’ll Do Each Day:
• Communicate promptly and accurately with hosts through tickets, email, and phone on topics ranging from policies to platform tools and financial questions.
• Offer clear guidance in complex situations, presenting thoughtful options and helping hosts reach effective solutions.
• Educate hosts on PadSplit’s policies and processes to ensure they feel prepared and confident using our platform.
• Represent PadSplit with professionalism, care, and consistency, building trust with hosts.
• Stay informed on product updates and policy changes to provide accurate, up‑to‑date support.
• Handle sensitive conversations with empathy and professionalism to prevent or reduce escalations.
• Identify recurring issues and share clear, constructive suggestions for improvement.
• Relay host feedback that can help improve our product, policies, and services.
• Uphold company standards while maintaining fairness and a solution‑focused approach.
• Work with teams across the company to resolve host challenges and deliver well‑rounded solutions.

What You’ll Need to Succeed:
• Comfort working in a fast‑changing, high‑energy environment with a positive outlook.
• A genuine interest in engaging with people and building rapport confidently.
• Strong verbal and written communication skills with a professional, clear style.
• The ability to balance empathy with confidence in challenging conversations.
• Solid computer skills and a willingness to learn new tools quickly.
• Strong critical‑thinking and problem‑solving abilities, even without clear instructions, while staying aligned with policies.
• Flexibility and a desire to learn new skills or take on different tasks to support the team.
• A proactive mindset, strong work ethic, and a cooperative, solution‑oriented approach.

The Interview Process:
• Your application will be reviewed by the Hiring Manager.
• If eligible, you’ll participate in a 30‑minute video screening with PeopleOps.
• If selected, you’ll have a one‑hour video interview with the T2 Host Support Team Lead, including a live writing exercise.
• If needed, you’ll then meet for a 30‑minute video interview with the T2 Host Support Manager.
• Optionally, you may have an additional 30‑minute interview with the Head of CX.
• If all goes well, we move to an offer.

Compensation, Benefits, and Perks:
• Fully remote role
• Competitive pay with an equity incentive plan
• National medical, dental, and vision insurance
• Company‑provided life insurance
• Optional accident coverage, FSA, and DCFSA
• Unlimited PTO plus eleven paid holidays
• 401(k) plan
• Twelve weeks of paid leave for birth and non‑birth parents
• The chance to do meaningful work at a company leading the effort to address the affordable housing crisis

$50,000–$55,000 annually, based on role scope, market data, experience, and overall impact.

We welcome all qualified candidates authorized to work in the United States but cannot sponsor visas.

PadSplit is an equal opportunity employer and does not tolerate discrimination or harassment based on any protected characteristic.