Artificial Intelligence. Real Results

At Docebo, AI isn’t just a trendy term — it’s the foundation of how we help teams work smarter, achieve more, and concentrate on what truly matters. Our learning platform features intelligent, time-saving tools that tailor training, eliminate repetitive tasks, and make learning feel empowering rather than tedious.

We’re shaping the future of learning with a team that thrives on challenging the norm. If you’re passionate about using AI to improve real people’s work lives — not just in theory — you’ve found the right place.

Still deciding? At Docebo, our values are more than just words — they guide how we work every day. We lead with what we call the Docebo Heart: we trust one another, assume good intentions, and embrace the differences that make our team stronger.

So, what are you waiting for? Join over 900 Docebians worldwide and help us transform how people learn.

About the Role:

As a Renewal Manager, you’ll play a key role in managing Docebo’s contract renewals by ensuring consistency, compliance, and efficiency in our processes. Reporting to the Finance team, this position focuses on executing renewal strategies, equipping internal teams with accurate data, well-structured agreements, and risk-mitigating processes to protect revenue.

You’ll work closely with Account Management, Finance, Legal, and Operations to ensure smooth, strategic renewals. This role is perfect for someone who is detail-oriented, process-focused, and commercially savvy — and wants to make a tangible impact on revenue retention without being in a customer-facing role.

Key Responsibilities:

– Review renewal contracts to ensure they meet Docebo’s standards, policies, and revenue recognition rules.
– Manage the renewal workflow in Salesforce, ensuring timely and accurate progression of opportunities.
– Collaborate with Finance and Legal to prepare, review, and finalize renewal agreements with consistent terms and pricing.
– Maintain and improve renewal documentation, templates, and guides to streamline processes.
– Provide data insights and scenario planning to support Account Management in making strategic decisions.
– Track and forecast renewal pipelines and report performance to leadership.
– Identify risks in renewal contracts (pricing, terms, usage, etc.) and suggest proactive solutions.
– Maintain accurate records and drive process improvements across renewal operations.
– Analyze past renewals to improve strategies and identify trends in outcomes and discounting.

Minimum Qualifications:

– Degree in Business Administration, Finance, Legal Studies, or a related field (or equivalent experience).
– Strong analytical and problem-solving skills with the ability to evaluate financial and contractual risks.
– Excellent organizational and time management skills; able to handle multiple renewals at once.
– Clear written and verbal communication skills for effective documentation and teamwork.
– Proficiency in CRM tools (Salesforce preferred) and Excel/Google Sheets.

Preferred Qualifications:

– Experience in renewals, deal desk, sales operations, contract management, or business operations.
– Familiarity with contract law or commercial contract processes.
– Experience with financial modeling, pricing analysis, or revenue forecasting.
– Background working cross-functionally in a fast-paced, global SaaS environment.

Benefits & Perks:

– Generous vacation policy, plus floating holidays for cultural or religious observances
– Employee Share Purchase Plan
– Opportunities for career growth and internal mobility
– Four employee resource groups: Docebo Women’s Alliance, PRIDE, BIDOC, and Green Ambassadors
– WeWork partnership and a “Work from Anywhere” program

Hybrid Work Model:

We believe in the power of in-person collaboration to build stronger relationships and drive innovation. That’s why all Docebo employees work in a hybrid model. We support remote work when focus is needed, while encouraging in-office time for collaboration. Team leaders determine the right balance based on team and individual needs. Our Talent Acquisition team will share specific hybrid details during your first interview.

About Docebo:

At Docebo, we deliver learning experiences to over 3,000 customers worldwide through our intuitive, AI-powered suite designed to close the enterprise learning loop. We’ve completed two IPOs (TSX: DCBO & NASDAQ: DCBO), earned recognition as a top SaaS e-learning provider, and continue to grow rapidly.

We’re a global company with offices across North America, EMEA, and APAC. Our team lives by six core values: Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If these resonate with you, now’s the time to join one of the fastest-growing learning tech companies in the world. Apply today!

Docebo is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workforce. All qualified applicants will be considered regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship, age, disability, genetic information, or any other protected status.

If you need a reasonable accommodation during your job search or application process, please email recruiting_accommodations (at) https://www.docebo.com with a description of your request and the position you’re interested in.