Position Overview:
Are you a standout in customer service? Do you excel in a fast-paced setting where outstanding service is expected? At Legacy Painting, your enthusiasm for helping others and your commitment to excellence will play a key role in our team’s success. As an Estimate Scheduler, you will serve as our first point of contact, connecting with customers, understanding their needs, and offering solutions that surpass expectations.

Working Hours: 8am–6pm PT

Fluent, professional spoken and written English is required for this position.

Key Responsibilities:
• Handle incoming calls and provide top-tier customer service.
• Schedule and manage leads, turning inquiries into sales opportunities.
• Create and refine systems that boost team efficiency.
• Perform regular reporting using company spreadsheets and monitor performance metrics.
• Increase customer engagement by gathering reviews and completing satisfaction follow-ups.
• Support creative projects, social activities, and internal office events.
• Take on additional tasks as needed to assist overall company operations.

Qualifications:
• Advanced English proficiency
• Demonstrated experience in administrative or operational roles
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Proficiency with spreadsheets
• Ability to adjust to shifting responsibilities in a fast-paced setting
• Genuine interest in contributing to a growing, dynamic company
• Strong problem-solving skills with the ability to resolve issues quickly while maintaining high customer satisfaction
• Technical aptitude for learning our products, services, and customer management systems
• Ability to work both independently and as part of a team
• Flexibility to adapt to an ever-changing environment