Sprinto is a top-tier platform that streamlines information security compliance through automation. By elevating standards in information security, Sprinto supports compliance, promotes sound operational practices, and empowers businesses to scale confidently. With a team of over 300 employees, we serve more than 2,000 customers in over 75 countries. Backed by leading investors—Accel, Elevation, and Blume Ventures—we’ve secured $31.8 million in funding, including our recent Series B round.

The Role

We are seeking a Customer Success Manager who excels at building relationships, thinking strategically, and advocating for customers. In this position, you’ll represent Sprinto to our U.S. customers—helping them realize value from the start, meet their compliance objectives, and grow alongside us.

If you’re passionate about turning customers into loyal advocates, enthusiastic about product adoption, and thrive in a dynamic, team-oriented environment, we’d love to connect with you.

Responsibilities

– Represent Sprinto: Engage regularly with your customer accounts to foster strong relationships, share product updates, and ensure they’re progressing toward their goals.
– Promote Product Adoption: Guide customers in using key features and workflows to maximize their value from Sprinto.
– Take Ownership: Manage personal and team-level objectives and key results (OKRs), monitor performance, and drive impactful actions.
– Advocate for Customers: Convert satisfied customers into brand advocates through reviews, case studies, and testimonials.
– Focus on Retention and Growth: Handle renewals, identify upsell and cross-sell opportunities, and increase customer portfolio revenue while maintaining a great experience.
– Be a Trusted Advisor: Help customers understand not only how to use the product but also why it matters.
– Mentor and Share Knowledge: Assist in onboarding new team members by sharing strategies, insights, and best practices.

Requirements

– 3–5 years of experience in a B2B SaaS company
– Excellent verbal and written communication skills, as customer interaction is frequent
– Solid understanding of cloud technologies—terms like S3 bucket, database encryption, and Virtual Private Cloud are familiar to you
– Enjoy building customer relationships and being their go-to contact
– Organized and reliable—you honor your commitments and have customer data readily available to spot opportunities
– Strong prioritization skills and comfortable working with customers across different time zones

Benefits

– Remote-first work environment
– 5-day workweek with flexible hours
– Group medical insurance covering parents, spouse, and children
– Group accident insurance
– Company-provided devices
– Education reimbursement program