About Lyra
Lyra Health is a global leader in mental health solutions for employers, supporting over 20 million people worldwide. The company has provided 13 million mental health sessions, published more than 20 peer-reviewed studies, and achieved outstanding results in accessibility, clinical outcomes, and cost-effectiveness. Peer-reviewed research shows that Lyra’s innovative care model helps individuals recover twice as fast and reduces overall healthcare claims costs by 26% annually. Lyra is revolutionizing access to transformative mental health care through Lyra Empower—the only fully integrated, AI-driven platform that combines top-tier care with advanced technology.

About the Role
Lyra Health is looking for a skilled Salesforce Administrator to join our diverse team. We seek someone passionate about using technology to enhance mental health services, with a strong background in Salesforce administration. This role is key to optimizing our Salesforce platform, ensuring seamless operations, and enabling our team to provide outstanding care. The successful candidate will support and assist users across our global network.

This position can be based in our Johannesburg, South Africa office, in a hybrid capacity, or fully remote within South Africa. Ideally, candidates should be available for occasional in-person meetings.

Key Responsibilities

User Management:
– Create, update, and deactivate user accounts
– Assign roles, profiles, and permissions
– Manage user licenses and access

Data Management:
– Import and export data
– Clean and standardize data
– Perform data backups and restorations

Configuration:
– Set up Salesforce objects, fields, and layouts
– Build and customize reports and dashboards
– Configure workflows, approval processes, and automation

Support:
– Provide technical support to users
– Troubleshoot and resolve issues
– Train users on Salesforce features and best practices

Updates and Upgrades:
– Research and recommend Salesforce enhancements
– Support implementation of new features

Security:
– Enforce and maintain security protocols
– Monitor logs and address security concerns

Qualifications
– Minimum of 3 years of experience as a Salesforce Administrator or similar role
– Strong knowledge of core Salesforce features and functionality
– Excellent organizational and problem-solving abilities
– Effective communication and collaboration skills across diverse cultures
– Experience with data import/export, cleaning, and validation
– Familiarity with service desk tools like Jira or similar for managing support requests

Employment Equity
In line with the Employment Equity Act, preference will be given to qualified candidates from designated groups, including individuals with disabilities.

Equal Opportunity Statement
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, or any other legally protected category.

Privacy Notice
By applying, you consent to Lyra Health processing your personal data as outlined in our Workforce Privacy Notice. This includes collecting information such as your name, contact details, employment history, and other relevant data for recruitment purposes. You may also choose to provide sensitive information (e.g., race, ethnicity, sexual orientation) voluntarily for diversity and inclusion efforts. This data will be handled in accordance with applicable privacy laws, including the CPRA and GDPR. For privacy inquiries or to exercise your rights, please contact globaldpo@lyrahealth.com. For more details, refer to our Workforce Privacy Notice.