Who We Are, What We Do, and Where We’re Headed

Magnet Forensics is a global leader in digital investigation software, specializing in acquiring, analyzing, and sharing evidence from computers, mobile devices, and IoT technologies. We are constantly innovating to equip our customers with powerful tools to safeguard organizations, communities, and nations.

With thousands of clients worldwide, our solutions are helping modernize digital investigations, enabling professionals to combat crime, secure assets, and protect national interests.

Our team spans the globe, and as part of Magnet Forensics, you’ll have the opportunity to make a meaningful impact—regardless of your role. We offer continuous learning and development, supported by a talented, principled team.

If this mission resonates with you, we’d love to hear from you!

About the Role:

We’re looking for a Process & Implementation Analyst to connect business operations with system capabilities. This position involves documenting and enhancing business processes, gathering and analyzing system requirements, collaborating with the Business Systems team on implementations, and making hands-on system updates when needed.

The ideal candidate is detail-oriented, technically skilled, and an effective communicator.

Key Responsibilities:

– Analyze and improve business processes for greater efficiency
– Collaborate with stakeholders to gather and define system requirements
– Partner with Business Systems to validate and implement system updates
– Configure and implement system changes as needed
– Test and verify system updates to ensure alignment with business needs
– Provide training and support for new processes and systems
– Maintain documentation, workflows, and standard procedures
– Serve as a bridge between business and technical teams
– Identify automation and process improvement opportunities
– Monitor the impact of changes and suggest further enhancements

Qualifications:

– 5+ years of experience in process analysis, system implementation, or similar roles, including 5+ years in a support environment
– Strong knowledge of business process modeling and workflow design
– Experience in gathering and documenting system requirements
– Ability to collaborate with technical teams on system changes
– Practical experience with Salesforce administration/configuration
– Hands-on experience in system configuration
– Proficiency in tools like Visio, Jira, Confluence, Excel, and Power BI
– Strong analytical and problem-solving abilities
– Excellent communication and teamwork skills
– Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field (or equivalent experience)

Preferred Skills:

– Familiarity with low-code/no-code platforms or automation tools
– Experience working in cross-functional teams
– Ability to manage multiple priorities in a dynamic environment

What Matters Most:

We’re looking for candidates who can demonstrate our core values—Magnet CODE:

CARE – We genuinely care about each other and our mission to make a difference.
OWN – We take responsibility for our results and act with integrity, empathy, and respect.
DEDICATE – We are committed to supporting our customers and those they protect.
EVOLVE – We continuously innovate and seek new ways to make an impact.

Compensation & Benefits:

– Salary range (CAD): $76,300 (min) – $109,000 (mid) – $130,800 (max)
– Actual compensation may vary based on location, experience, and qualifications
– If the role includes variable compensation, the range reflects total target compensation (base + bonus)
– Benefits include:
– Generous paid time off
– Competitive salary
– Volunteer opportunities
– Recognition and rewards programs
– Employee resource groups and committees
– Health and retirement benefits

At Magnet Forensics, we are committed to continuous learning and fostering a diverse and inclusive workplace. This commitment is reflected in our hiring practices and core values. If you’re interested in the role but don’t meet every qualification, we still encourage you to apply.

Magnet Forensics is an Equal Opportunity Employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, or any other protected status. We are dedicated to providing an inclusive and accessible hiring process. If you need accommodations, please contact aoda@magnetforensics.com.

Employment offers are contingent upon successful completion of a background check, conducted in compliance with applicable laws. The scope of the background check will be based on the responsibilities of the role. Declining a background check may result in the withdrawal of an offer.

For U.S. applicants: Magnet Forensics participates in E-Verify and will provide your Form I-9 information to the federal government to confirm your authorization to work in the U.S.