To be eligible for this seasonal position, you must live in one of the following states: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI.

Please note: This is a remote, seasonal role running from October through December 2025. If you thrive in a dynamic, fast-paced environment and enjoy helping people, solving problems, and delivering outstanding service, we encourage you to apply!

About the Role:
Minted is a design marketplace that sources creative work from independent artists worldwide and sells top designs as art, home décor, and stationery. We’re hiring Customer Service Representatives (CSRs) for the holiday season to deliver exceptional support to our customers.

As a CSR, you’ll use your communication and problem-solving skills to assist customers via phone, email, and live chat. Reporting to a Customer Service Team Supervisor, you’ll need strong verbal and written communication abilities and comfort using various systems and technologies. Our CSRs are empathetic, patient, and committed to creating the best possible customer experience. Since our customer service operates seven days a week, availability for evenings and weekends is required. Work hours and schedules will vary.

Responsibilities:

– Deliver excellent customer service through live chat, email, and phone
– Respond to customer questions, concerns, and issues promptly and professionally
– Offer product and promotion information, assist with order processing, and help customize designs
– Accurately document all customer interactions in our CRM while following department guidelines
– Use support tools and training resources to ensure a smooth customer experience
– Identify ways to improve the customer experience and share feedback with leadership
– Meet quality and productivity performance goals

Qualifications:

– Skilled at resolving customer concerns and managing multiple tasks in a high-volume setting
– Quick to learn new processes, procedures, and products
– Open to feedback and committed to continuous improvement
– Proficient in using customer service software and systems
– Able to consistently meet a flexible schedule, including weekends, and follow attendance policies

Requirements:

– Bachelor’s degree or equivalent experience
– At least 1 year of customer service experience, preferably with a premium brand
– At least 1 year of experience in building customer relationships and resolving complaints
– At least 1 year of experience identifying and solving customer issues and collaborating with teams
– Strong written and verbal communication skills
– Highly organized with strong attention to detail
– Experience with Salesforce or other CRM systems is a plus

Compensation:

Minted offers a salary range that allows room for growth over time. Starting pay depends on your location:

– Geo Base Salary Range 2 (CO, IL, NJ, OR, TX, VA, WA): $17.65/hour
– Geo Base Salary Range 3 (AR, AZ, CT, FL, GA, ID, KS, LA, ME, MN, MO, MT, NC, NV, OK, TN, UT, WI): $16.19/hour

Benefits:

– Paid Sick Leave
– Minted Friends and Family Discount
– Access to an employee perks portal

Note:

We verify identity at the beginning of the interview process to ensure fairness and security. We reserve the right to remove candidates who misrepresent their identity, experience, or qualifications at any point.

About Minted:

Minted is a platform that empowers independent artists to share and sell their work globally. We support creativity, build community, and bring exceptional design to consumers. Our marketplace features art, stationery, and textiles that have reached over 75 million homes worldwide.

We’re passionate about discovering emerging talent and helping artists grow their businesses. Headquartered in San Francisco, Minted employs over 350 full-time staff and additional seasonal workers. We’ve raised over $300M from leading investors and are committed to diversity, inclusion, and equal opportunity.

Our Process:

Minted uses crowdsourcing and technology to bring fresh, on-trend designs to market. Customers vote on their favorite designs, which Minted then produces and sells. Since launching in 2007, Minted has expanded into wall art, textiles, digital content, and home décor, and partners with major retailers and brands through licensing and wholesale.