Veeva Systems is a mission‑driven leader in industry cloud solutions, helping life sciences organizations deliver therapies to patients more quickly. One of the fastest‑growing SaaS companies ever, Veeva exceeded $2B in revenue last fiscal year and continues to expand rapidly.

Our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—define who we are. In 2021, we became a public benefit corporation (PBC), formally committing to balance the interests of customers, employees, society, and shareholders. As a Work Anywhere company, we offer the flexibility to work remotely or from the office so you can perform at your best.

Join us in transforming the life sciences sector and making a meaningful impact on customers, employees, and communities.

The Role
Veeva Certifications verify the skills and expertise of administrators using our technology, services, and data products. Thousands of professionals across our customer, partner, and employee communities have earned credentials to gain practical skills, build confidence, and advance their careers. In this role, you will partner closely with the Senior Director of Certification to oversee the exam development lifecycle, support our expanding customer base, and create strategies to broaden our credential offerings and modernize how we evaluate skill and performance‑based competency.

The ideal candidate has experience building assessments for a contemporary enterprise SaaS credentialing program serving diverse learner personas. You understand the importance of assessments that are fair, reliable, and relevant. You are experienced in exam development and publishing processes and can drive go‑to‑market activities for high‑volume certification programs. You will collaborate with curriculum developers to align job‑task analyses and learner personas across course and exam development. A creative, entrepreneurial mindset and enthusiasm for innovating new approaches are essential.

You should be comfortable working independently and with SMEs and stakeholders, and eager to develop deep subject‑matter expertise. Our team operates as collaborative owners and builders, and we expect this role to embody our core values.

Veeva Systems does not expect to sponsor employment visas for this role.

What You’ll Do
– Shape Veeva’s credentialing program by leading exam development and ensuring alignment with industry‑recognized legal defensibility standards
– Drive growth and efficiency in the certification program through continuous process improvements
– Partner with instructional designers and SMEs to create new badges and certifications, including job‑task analysis, exam blueprints, and item‑writing workshops
– Work cross‑functionally to validate exam objectives, ensure technical accuracy, manage feedback, and publish approved exams
– Perform routine exam and item analyses to evaluate exam quality and recommend updates
– Communicate program results and insights to cross‑functional partners
– Support customers by developing program messaging, guides, sample items, FAQs, and website content; collaborate with operations on certification inquiries
– Manage vendors supporting test development, delivery, psychometrics, and badging
– Lead projects with accuracy, transparency, and on‑time delivery
– Build working knowledge of Veeva products and underlying technologies to engage effectively with product experts

Requirements
– Proven experience creating and managing innovative credentialing programs
– 5+ years in customer‑facing enterprise curriculum or certification programs (SaaS preferred)
– Familiarity with digital credentialing tools such as Credily, Accredible, LXPs, or LMS platforms
– Experience with high‑stakes exam development and delivery, including vendor and methodology knowledge
– Strong track record of delivering high‑quality projects on schedule
– Excellent interpersonal skills and ability to build productive relationships
– Demonstrated adaptability and willingness to take on new challenges
– Bachelor’s degree or equivalent

Nice to Have
– Master’s degree in Instructional Design or related field
– Credentials in test development or psychometrics
– Experience in life sciences, including pharma, biotech, medical devices, or clinical research

Perks & Benefits
– Medical, dental, vision, and basic life insurance
– Flexible PTO and paid company holidays
– Retirement programs
– 1% charitable giving program

Compensation
– Base salary: $105,000–$165,000
– Actual compensation may vary based on experience, location, and expected contributions. Additional variable or stock‑based compensation may apply.

Veeva’s headquarters is in the San Francisco Bay Area, with offices in more than 15 countries.
We are an equal opportunity employer and consider all applicants without regard to legally protected characteristics. For accommodations during the application or recruitment process, contact talent_accommodations@veeva.com.