Sell what you’re passionate about. For us and millions of people worldwide, that’s Spotify. Join the Sales team and help build the relationships that drive our growth in current and new markets. We don’t just offer creative solutions to our clients and partners — we help shape them, using our deep knowledge of ad products, sales channels, and the industry to influence how audiences experience music and podcasts.

We’re seeking a highly motivated individual to join our Customer Success team. In this position, you’ll support the sales process from RFP submission through campaign wrap-up, with an emphasis on consultative client service. The role involves strategy and media planning, consultative selling, project management, and data-driven storytelling. You’ll be a dependable and essential team member who can anticipate client needs, and your work will help shape how the world experiences audio.

What You’ll Do
• Build strong client relationships and deliver exceptional service to Spotify’s advertisers and agency partners.
• Serve as the primary client contact, addressing questions and requests throughout the sales and campaign process.
• Manage RFP responses and media planning across all buying channels.
• Participate regularly in client meetings to strengthen relationships through valuable engagement, including campaign preparation, launch, optimization recommendations, reporting, and wrap-ups.
• Collaborate with internal teams to develop campaigns that meet key performance goals and deliver expected results.
• Oversee all aspects of campaign setup, launch, and activation, including creative production, spec review, asset collection, and accurate creative trafficking.
• Track pacing, delivery, and performance, and adjust media plans as needed to meet client objectives.
• Use reporting and insights to identify and pitch new or expanded opportunities to grow the business.
• Lead projects involving complex workflows and cross-functional collaboration.
• Act as a product expert, educating clients and agencies on Spotify’s products and advising on best practices and tailored optimizations.
• Analyze and present data, including brand studies, to provide detailed insights, recommendations, and findings.
• Own post-campaign analysis and deliver takeaways that drive repeat business.
• Coordinate with internal teams on billing and revisions to ensure timely and accurate invoicing.
• Follow internal guidelines, processes, and operating cadences.

Who You Are
• You hold a Bachelor’s degree, ideally in Sales, Advertising, Marketing, or Business.
• You have at least 3 years of experience in digital media planning or buying.
• You possess strong industry knowledge and are eager to grow within digital media.
• You understand advertising performance metrics and the broader ad ecosystem.
• You’re known for delivering exceptional customer service.
• You can translate client needs into recommendations that achieve business goals and desired outcomes.
• You can build persuasive sales stories using data and research.
• You’re highly organized, detail-oriented, and able to manage multiple tasks independently within a team environment.
• You work well with cross-functional teams and all levels of internal and external stakeholders.
• You thrive in a fast-paced, deadline-driven environment and have excellent verbal, written, and presentation skills.
• You have strong presentation and communication abilities.
• You are proficient in Excel and PowerPoint and familiar with CRMs, OMSs, ad servers, and other digital media tools.

Where You’ll Be
• This role is based in London.
• We offer flexible work arrangements. While some in-person meetings are required, you’ll still have the option to work from home. We ask that you come into the office 2–3 times per week.

Spotify is an equal opportunity employer. You’re welcome here for who you are — regardless of your background, appearance, or what you listen to. Our platform is for everyone, and so is our workplace. The more voices we include and elevate, the more we can all grow, innovate, and move forward. Bring your experiences, perspectives, and background; our differences create the power to keep reshaping how the world listens.

We are committed to inclusivity and ensuring our recruitment process is accessible. We provide ways to request reasonable accommodations during interviews and throughout the application process. If you need support at any stage, let us know — we’re here to help.

Since launching in 2008, Spotify has transformed how the world listens to music. Our mission is to unlock human creativity by helping a million artists make a living from their work and giving billions of fans the opportunity to enjoy and connect with creators. Everything we do is driven by our passion for music and podcasting. Today, we’re the world’s leading audio streaming subscription service.