About the Role:
We’re seeking a Business Analyst to join our Supply Chain area within the global IT team, helping to drive meaningful transformation across the organisation. You’ll be directly involved in replacing legacy platforms, delivering scalable cloud‑focused solutions, and exploring how automation and AI can enhance the way we work.

This role gives you the chance to solve real business challenges, influence new tools, and contribute to initiatives that shape how we operate, sell, and serve—while being part of a team built on care, curiosity, collaboration, openness, and a commitment to delivering value.

What You’ll Do:
• Requirements Gathering & Analysis
– Capture, document, and manage functional and non‑functional requirements.
– Work closely with stakeholders to understand business objectives and priorities.
• Facilitation & Engagement
– Lead workshops and meetings to collect and refine requirements.
– Serve as the link between technical and non-technical teams to maintain alignment.
• Agile Delivery & Documentation
– Participate in Agile ceremonies and maintain a backlog of user stories.
– Support solution reviews, testing efforts, and risk management activities.
• Process Improvement
– Use BPMN to model business processes and identify opportunities for optimisation.

What You’ll Bring:
Must haves:
• Demonstrated experience as a Business Analyst on IT change or software delivery projects.
• Strong communication and stakeholder engagement capabilities.
• Experience working within Agile delivery frameworks.
• Ability to manage your workload independently with minimal supervision.
• Skill in BPMN process mapping and eliciting business requirements.

Nice to haves:
• Background in supply chain, WMS, wholesale, or distribution environments.
• Familiarity with JIRA Software and Confluence.
• A recognised business analysis certification (IIBA/BCS).

Location:
• This is a remote‑first role, with occasional travel to Janet Nash House in Durham and other CEF sites as needed.

Why Join Us?
• CEF (City Electrical Factors), founded in 1951 in the UK, is now the country’s largest electrical wholesaler with more than 390 branches. Our North American division, City Electric Supply, launched in 1983, and today we support customers across the UK, Ireland, Spain, Holland, Australia, the USA, and Canada.
• Our global IT team is central to our future, leading major modernisation efforts, adopting cloud‑first and serverless technologies, and exploring automation and AI to enhance the experience for both employees and customers. Our work is driven by care, openness, curiosity, collaboration, and a strong focus on value.
• We pursue purposeful change—every decision aims to improve our operations, our tools, and the empowerment of our people.
• At City, you’ll never be just another cog in the machine. You’ll join an inclusive, grounded team that encourages ownership, supports experimentation, and helps each other succeed. Your work will have real impact—whether you’re solving today’s challenges or helping define what comes next.
• If you want to work somewhere your contributions matter, your ideas are welcomed, and your growth is supported, we’d love to meet you.

What’s In It For You?
• Remote‑first working
• Annual discretionary bonus
• Flexible hours centred around team collaboration
• 25 days’ holiday plus UK bank holidays
• Company pension scheme
• Employee Assistance Programme (EAP) access
• Learning and development support

Our Hiring Process:
• Introductory call with Talent Team
• First interview with the Business Analysis Practice Lead and Lead Business Analyst
• Second interview with the Global Head of ERP & Supply Chain Systems
• Informal conversation with the Delivery Director (Foundation Domain)
We aim to move efficiently and provide a clear sense of what it’s like to work with us.

How to Apply:
• Click the apply button or reach out to Becca Lowes with any questions—even if you’re unsure whether the role is the perfect match. We’d be happy to hear from you.