Curai Health is transforming primary care by integrating AI to tackle major challenges in healthcare delivery. Through machine learning embedded in clinical workflows, Curai empowers its specially trained clinicians to provide affordable, accessible primary care to a broader population. The platform is user-friendly and works in partnership with insurers to keep patients engaged, leading to better health outcomes and lower costs.

We are a remote-first company and welcome applicants from across India.

Support Operations Agent at Curai

We are hiring a Support Operations Agent with voice support experience, based in India, to join our Operations Team. This role involves providing high-quality support to both external customers and internal team members, primarily via phone and email, with a focus on U.S.-based users.

Who You Are

While not strict requirements, the following traits describe the kind of individuals who thrive at Curai:

– Passionate about Curai’s mission to make quality healthcare accessible to everyone
– Comfortable working remotely across multiple time zones (mainly U.S., but also Europe and Asia)
– Enjoy solving complex, cross-functional problems
– Willing to experiment with new ideas and move on when they’re no longer effective
– Effective collaborator with engineers, designers, product managers, and data scientists
– Experienced in owning feature development and mentoring others
– Appreciate both broad knowledge and deep expertise
– Open-minded with well-informed but flexible opinions
– Excited to grow with a fast-paced startup
– Thoughtful about balancing short-term needs with long-term goals
– Committed to clear documentation to support team knowledge sharing

What You’ll Do

As a Support Operations Agent, your day-to-day responsibilities will include:

– Resolving a range of customer issues quickly and effectively
– Adhering to communication protocols and company policies
– Providing empathetic and knowledgeable support via phone and email
– Personalizing communications while maintaining brand consistency
– Troubleshooting to ensure a smooth customer experience
– Listening actively to de-escalate or escalate issues as needed
– Gathering user feedback to inform product improvements
– Meeting performance goals in quality and efficiency
– Protecting patient data in compliance with HIPAA regulations
– Documenting customer interactions using ticketing tools
– Managing requests independently with motivation and discipline
– Building trust through clear and engaging communication
– Contributing to a positive team culture

What You’ll Need

While not all qualifications are required, ideal candidates will have:

– A college degree
– At least 7 years of total work experience
– 5 years of customer support experience
– Experience providing phone support to U.S. customers
– Willingness to work during U.S. daytime hours (India nighttime)
– Typing speed of at least 40 words per minute
– Proficiency with spreadsheets and data management
– Background in email, chat, or phone-based customer service
– Strong customer focus and adaptability
– Excellent communication and presentation abilities
– Effective multitasking, prioritization, and time management skills

What We Offer

Culture: A mission-driven team of talented individuals who collaborate closely and uphold our core values

Pay: Competitive compensation

Curai Health is a startup composed of a diverse, high-caliber team, including professionals from leading tech companies, AI researchers, practicing clinicians, and individuals from varied backgrounds. We collaborate with top universities and have access to valuable medical data for research. Backed by top-tier Silicon Valley investors such as Morningside, General Catalyst, and Khosla Ventures, we are a data-driven, mission-focused organization.

We are deeply committed to diversity and inclusion. Discrimination or harassment of any kind is not tolerated. We offer equitable compensation and do not negotiate offers to ensure fairness. We seek teammates who are aligned with our mission, values, and transparent culture.