Applications are open until August 25, 2025, at 11:59 PM Pacific Time.

Position: Support Specialist – Demand (Remote)

About Us:
We’re Meowtel, the leading cat sitting app in the U.S., dedicated to helping cats and their humans live their best lives! We’re seeking motivated, English-fluent Support Specialists to join our Demand team and provide outstanding service to our community—including sitters, customers, and of course, cats.

We’re currently prioritizing applicants located outside the U.S. who can work U.S. business hours (5AM–6PM PT).

We’re a small, passionate team with a hands-on approach—and we’re all cat lovers!

This isn’t your average customer service job. It requires confident decision-making, excellent written and verbal English, and the ability to handle sensitive, high-pressure situations with professionalism and empathy. You’ll be supporting users through emergencies and emotionally charged moments, so this is a high-responsibility role.

The position starts with an 8-week trial contract. Successful completion of training and the trial period may lead to a longer-term contract.

About the Role:
As a people-powered marketplace, delivering fast and high-quality support is essential to upholding the Meowtel Promise. This role is dynamic and fast-paced, requiring strong multitasking, documentation, and communication skills. You’ll need to be adaptable, eager to learn, and comfortable with time-sensitive conversations.

We’re a remote-first company with team members across the U.S., Argentina, Mexico, and the Philippines. We collaborate via Slack, Zoom, and Google Workspace. Our culture values transparency, kindness, resilience, and creative problem-solving. Expect plenty of cat GIFs, puns, and virtual happy hours (“happy meowers”).

Responsibilities:

– Provide support to sitters and cat parents via email, phone, and live chat
– Manage your own support tickets, including investigation, communication, and documentation
– Handle urgent issues like sitter no-shows, last-minute cancellations, health concerns, and safety matters
– Show empathy and professionalism during high-stress interactions
– Work with other teams to enhance tools, templates, and processes
– Write clear, well-crafted messages that reflect Meowtel’s tone
– Participate in projects related to sitter operations, customer education, and support systems

About You:

– At least 1 year of customer support experience, including complex issue resolution
– Fluent in English (spoken and written)
– Comfortable handling phone calls and de-escalating tense situations
– Proficient with tools like Google Workspace, CRMs, Slack, Zoom, and virtual phone systems—or quick to learn
– Detail-oriented, fast with documentation, and skilled at real-time prioritization
– Self-motivated and able to work independently
– Open to feedback and eager to grow professionally
– A cat lover who wants to support and empower fellow cat enthusiasts

Work Schedule:

– Daytime shifts (Pacific Time), typically between 5:00 AM – 6:00 PM PT
– Shift times vary based on availability, team needs, and experience
– Full-time (40 hours/week), including at least one weekend day
– Must be available during peak periods like Thanksgiving and December holidays

Training Schedule (First Two Weeks):

– Start date: Monday, September 29, 2025
– Full-time weekday training required, typically 8:00 AM – 5:00 PM PT

Pay & Benefits:

– Starting rate: $960 USD/month (contractor role)
– Two performance reviews in the first year (6 and 12 months) with potential 0–15% raise
– Annual performance reviews thereafter
– Unlimited paid time off (with manager approval)
– Contractor role—must provide your own equipment and workspace

Requirements:

– Reliable high-speed internet
– Personal laptop
– Quiet and dependable workspace
– Headset or microphone for calls

How to Apply:
Submit your application by August 25, 2025, at 11:59 PM PT using the provided link.

What to Expect:

– Applications will be reviewed after the deadline
– First-round interviews will be informal video chats
– Second-round includes a technical assessment with real support scenarios
– Final-round interviews will be with our CEO and/or senior leadership
– We’ll keep you informed throughout the process

Diversity & Inclusion:
We’re a woman-founded, woman-led company and an equal opportunity employer. We welcome applicants of all backgrounds, abilities, and identities.

We’re excited to review your application and hope to welcome you to the Meowtel team!