Role: Technical Project Manager
Type: Full-time (40 hours/week), Long-Term
Location: Remote (must overlap at least 4 hours with Pacific Time)
Start Date: Within 2–4 weeks
Reports to: CEO
Collaborates with: Product Manager, External Engineering Team, QA

About Abby Connect
Abby Connect is a rapidly expanding SaaS company that empowers small businesses to deliver exceptional customer service through a combination of AI-driven and human receptionist solutions. We’re developing a hybrid communication platform that’s personal, scalable, and always available.

Position Summary
We’re looking for a Technical Project Manager to take full ownership of delivery operations across our engineering, QA, and product teams.

This is a key, long-term role ideal for someone who wants to:

– Lead sprint execution from planning to deployment
– Collaborate across product, vendors, and leadership
– Leverage AI and automation to boost speed and transparency
– Help scale a modern, high-performing hybrid product team

You’ll work closely with the CEO and Product Manager to ensure timely feature releases, proactive bug resolution, and streamlined, transparent delivery processes that are always improving.

Key Responsibilities

– Manage the full sprint lifecycle: planning, daily standups, backlog grooming, QA coordination, retrospectives, and release tracking
– Partner with the Product Manager to turn priorities into clear, actionable tickets
– Coordinate with external development and QA partners to maintain alignment, accountability, and momentum
– Optimize tools like Jira, Notion, and Teams to support efficient workflows
– Apply AI and automation to minimize manual tasks and enhance visibility (e.g., GPT-powered reports, smart updates, workflow automation)
– Identify and communicate risks, scope changes, and technical roadblocks early
– Lead process improvements and delivery best practices across the product lifecycle
– Contribute to documentation, internal guides, and knowledge sharing

Qualifications

– 3–7 years of experience as a Technical Project Manager, Delivery Manager, or Program Manager in a software product setting
– Strong background in sprint planning, agile methodologies, and backlog management
– Skilled in managing distributed teams, especially external vendors
– Proficient with Jira, Teams, Notion/Confluence, and GitHub
– Excellent communicator—written, asynchronous, and in meetings
– Self-starter who proactively removes obstacles and drives progress
– Passionate about systems thinking and continuous improvement
– Comfortable using AI tools (ChatGPT, Notion AI, GPT automations, Jira AI assistants) or eager to adopt them

Preferred Qualifications

– Experience in B2B SaaS, AI tools, communication platforms, or customer support tech
– Knowledge of QA coordination, test case management, or release readiness
– Background in product operations or product-led growth

What We Offer

– A long-term, full-time role where you can build and lead delivery operations
– Fully remote work with flexibility and autonomy
– A chance to shape how product and engineering collaborate as we grow
– Direct access to leadership and a meaningful voice in product and team evolution