About Bazaarvoice

Bazaarvoice designs intelligent shopping experiences. By combining our global network, a community of product enthusiasts, and enterprise-level technology, we link thousands of brands and retailers to billions of consumers. Our tools help brands gather and utilize user-generated content at scale, extending its reach through our broad and growing network of retail, social, and search syndication. We also provide user-friendly tools and dashboards that help brands and retailers gain insights from real-time customer feedback. The outcome: smarter shopping, loyal customers, increased sales, and better products.

The Challenge We Address

Brands and retailers often struggle to build meaningful connections with consumers. It’s difficult to deliver trustworthy and engaging content at key moments in the buying journey. As a result, resources are spent on content that fails to attract, convert, or retain customers.

Our Brand Promise

We bridge the gap between brands and consumers.

Company Overview

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas, with offices across North America, Europe, Asia, and Australia.

Recognition

Bazaarvoice is officially recognized as a Great Place to Work in the US, Australia, India, Lithuania, France, Germany, and the UK.

Technical Support Analyst Role

Our Technical Support Analysts represent the company and are responsible for providing outstanding Tier 1 customer service. We’re seeking someone who is passionate about helping customers and consistently exceeds expectations.

This role supports our APAC clients, so working hours will align with APAC business hours, with flexibility for occasional support of North America or EMEA regions as needed. Advance notice will be provided for any schedule changes.

You don’t need deep technical expertise, but a willingness to learn and a strong commitment to excellent customer service are essential.

Key Responsibilities

– Serve as the first point of contact for post-sale client interactions
– Provide Tier 1 support via phone, chat, email, and webform, and handle internal escalations
– Maintain and engage with clients through the community portal
– Analyze moderately complex issues, identify solutions, and resolve them with minimal supervision
– Handle standard requests such as marketing best practices, technical troubleshooting, billing, ROI reporting, and moderation guidelines
– Build client loyalty by exceeding expectations
– Use tools and sound judgment to consistently deliver high-quality support
– Educate internal teams on systems, tools, and processes for client issue resolution
– Create standards and guidelines to enhance scalability and quality
– Manage minor client issues directly and escalate significant ones
– Understand the client experience and be proficient in client-facing tools

Requirements

– 2–4 years of relevant industry experience
– Strong communication skills from direct customer interaction in B2B (preferred) or B2C settings
– Ability to manage multiple priorities in a fast-paced environment and exceed client expectations
– Willingness to work APAC shift hours: 3:30 AM to 12 PM

Preferred Skills

– Experience with Salesforce, Confluence, and JIRA
– Background in e-commerce

Why Work With Us?

– Collaborate with a global team and work with advanced technology
– Competitive salary and benefits (insurance, paid leave, bonuses, referral rewards, and more)
– Recognized as a Great Place to Work for three consecutive years
– Hybrid work model (3 days in-office at Prestige Tech Pacific, Kadubeesanahalli)

Why Join Bazaarvoice?

Customer Focus

We measure our success by our customers’ outcomes and always put them first.

Integrity and Transparency

We value honest feedback and always choose to do what’s right. Trust and transparency drive our performance.

Driven by Passion

We hire passionate, curious, and driven individuals who are energized by our mission.

Innovation First

We strive to innovate and challenge the status quo, embracing agility and experimentation.

Stronger Together

We value diverse perspectives and prioritize what’s best for the company as a whole, building a stronger community.

Diversity and Inclusion

Bazaarvoice is an equal opportunity employer. We hire based on experience, talent, and qualifications, without discrimination. We believe diversity and inclusion fuel creativity, innovation, and high performance. A diverse workforce and inclusive culture help us achieve our vision of building the world’s smartest network of consumers, brands, and retailers.

Note: A background check will be conducted with your consent as part of the hiring process, covering only job-relevant information.