Signal is looking for a Technical Support Specialist to help make private communication available to millions of users through our mobile and desktop applications. We’re searching for a proactive individual who enjoys assisting users and solving problems to create a seamless user experience. Signal upholds the highest standards of user privacy, which can be complex to develop and support, but we remain dedicated to our mission of secure and private communication for everyone.

Responsibilities

– Provide clear and respectful support to users through various feedback channels.
– Investigate and analyze reported issues, helping to prioritize them based on impact.
– Translate user feedback into actionable insights for the product team.
– Contribute to the upkeep of our knowledge base.
– Work with engineering teams to identify root causes and gather detailed error reports from users for troubleshooting.

About You

– Over 5 years of experience in technical support.
– Highly organized and self-motivated, with comfort using Android, iOS, Mac, Windows, and Linux.
– Eager to learn, solve problems, and approach challenges with curiosity and a solution-focused mindset.
– Excellent communication skills and empathy for users, with the ability to explain complex topics in a clear and friendly manner.
– Fluent in written English; additional languages are a plus.

What We Offer

– Fully remote work within the U.S., with support for coworking spaces and occasional in-person team gatherings.
– As a nonprofit (501c3), we focus on our mission of privacy without pressure from financial markets, allowing us to prioritize user needs.
– Work with purpose—Signal builds essential infrastructure for private digital communication. We don’t engage in surveillance-based business models and take pride in our transparent and ethical approach.
– Hourly pay ranges from $40 to $50, depending on experience and skills.
– If hired as a full-time employee, benefits include health insurance and a 401(k) plan with employer matching up to $20,500.
– We’re excited to meet you!

Signal Messenger is an equal opportunity employer. We welcome applicants of all backgrounds, regardless of race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, or veteran status.

At Signal, trust, respect, empathy, and transparency are central to our culture. We strive to create a supportive and inclusive workplace that values diverse perspectives and experiences—essential to fulfilling our mission of protecting free expression and enabling secure communication worldwide.