Signal is looking for a Technical Support Specialist to help make private communication accessible to millions of people through our mobile and desktop applications. We’re searching for a proactive individual who enjoys assisting users and resolving issues to ensure a smooth user experience. Signal upholds the highest standards of user privacy, which presents unique challenges, but we remain dedicated to our mission of secure and private communication for everyone.

Responsibilities

– Provide clear and respectful support to users across various feedback channels.
– Investigate and analyze reported issues, helping to prioritize them based on impact.
– Translate user feedback into actionable insights for the product team.
– Contribute to the upkeep of our knowledge base.
– Work closely with engineers to identify root causes and gather detailed error reports from users to support troubleshooting.

About You

– 5+ years of experience in technical support.
– Highly organized and self-motivated, with comfort using Android, iOS, Mac, Windows, and Linux.
– Eager to learn, solve problems, and approach challenges with curiosity and a solutions-focused mindset.
– Excellent communication skills and empathy for users, with the ability to explain complex topics in a clear and friendly way.
– Fluent in written English; additional languages are a plus.

What We Offer

– Fully remote work within the U.S., with support for home or coworking office setups. We also host occasional in-person team gatherings.
– As a 501(c)(3) nonprofit, our focus is on privacy, not profits—allowing us to prioritize users without compromise.
– Work with purpose. Signal builds essential tools for truly private communication. We don’t monetize user data and take pride in our transparency and ethical approach.
– Hourly pay ranges from $40 to $50, depending on experience and skills.
– If hired full-time, benefits include health insurance and a 401(k) plan with employer matching up to $20,500.

We look forward to meeting you!

Signal Messenger is an equal opportunity employer. We welcome applicants of all backgrounds, regardless of race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, veteran status, or disability status.

At Signal, trust, respect, empathy, and transparency are core to our culture. We strive to create a supportive and challenging work environment that values diverse perspectives and experiences, which are essential to our mission of protecting free expression and enabling secure communication worldwide.