⭐ Who We Are
Lodgify is more than just a startup — we’re a rapidly expanding company at the forefront of the vacation rental industry, powered by our cutting-edge software. We’ve secured $30M in funding to fuel our mission!

Our platform helps property owners and managers run and promote their rental businesses online with ease. Headquartered in sunny Barcelona, our international team includes over 350 people from more than 60 nationalities.

⭐ About the Role
We’re looking for a Technical Customer Support Specialist to join our team at Lodgify!

In this role, you’ll become a Lodgify software expert, providing technical assistance, resolving complex issues, and delivering outstanding customer service. You’ll support customers in connecting Lodgify with major booking platforms like Airbnb. When connection issues arise, you’ll take initiative to identify the root cause and resolve it while guiding the customer through the process.

⭐ How You’ll Make an Impact:

– Advise users on different types of platform connections
– Proactively troubleshoot complex integration issues
– Take action and guide customers to resolve technical problems
– Respond to support requests via email, chat, or ticketing systems
– Deliver top-tier customer service to ensure satisfaction
– Build strong relationships with clients through phone, chat, email, and screen sharing
– Share customer feedback and technical issues with relevant teams and follow up as needed

⭐ What Makes You a Great Fit:

– At least 2 years of experience in technical customer support or similar roles
– Excellent written and spoken English skills
– Detail-oriented, patient, and logical thinker
– Able to work independently and manage multiple tasks in a fast-paced setting
– Familiar with CRM and support tools like Zendesk, Intercom, or Freshdesk
– Positive attitude and strong sense of responsibility
– Passionate about learning new technologies

⭐ Bonus Points If You Have:

– Experience with major OTAs like Airbnb, Booking.com, HomeAway/VRBO, or Expedia

Why You’ll Love Working With Us:
Join a fast-growing, energetic company with a truly global team. At Lodgify, we thrive on passion, hard work, and diversity. We value every voice and are committed to creating an inclusive workplace where everyone feels they belong.

What’s In It For You?

🏠 Flexibility to work from home whenever it suits you
🌴 25 days of paid vacation and reduced summer hours in August
💊 Premium Cigna health insurance (includes dental, travel coverage, psychological support, and pre-existing conditions)
😋 Monthly meal allowance of €150, plus up to €70 through our Flexible Remuneration plan, and 50% off Ametller prepared meals
🚇 Flexible Remuneration options for transportation
🖥️ Home-office setup allowance to create your ideal workspace
🇪🇸 Free Spanish lessons
🤑 Referral program with cash rewards
🌟 Daily office breakfast and monthly social events like football, wine tastings, hikes, kayaking, and more
🎯 A fun, dynamic office environment with ping pong, foosball, and a diverse team from over 60 countries

*Benefits may vary depending on the type of contract

What are you waiting for? Apply now!
All applications and CVs must be submitted in English 😉