Unless otherwise specified, all roles are fully remote and open to candidates residing in the following states: CA, CO, CT, DC, DE, HI, IL, MA, MD, NJ, NM, NY, OR, VT, and WA.

We are at a critical juncture in reproductive and sexual health, and Hey Jane is uniquely equipped to make a difference.

Since our inception, we’ve been dedicated to offering safe, private medication abortion services—and have supported over 80,000 individuals in accessing the care they need. Today, we provide a broad range of reproductive and sexual health services—all accessible from your phone. Our internal clinical team, which includes board-certified physicians, advanced practice providers, nurses, and patient care advocates, is always just a message away. We’re devoted to delivering safe, confidential, and compassionate virtual healthcare from a team that genuinely cares.

As a Patient Care Advocate, you’ll play a key role in shaping the patient journey, prioritizing safety, and fostering a culture of respect and open communication. You’ll be the first point of contact for incoming patient inquiries—answering questions, offering support, triaging medical concerns, identifying potential issues, and escalating them to the appropriate team members when necessary. You’ll collaborate closely with clinicians and the clinical operations team to ensure timely responses to patient consults and messages. The ideal candidate is passionate about patient care and safety, an attentive listener, a respectful communicator, and brings experience in abortion care or as an abortion doula.

Position Overview:
– Status: Part-time or Full-time
– Shifts: 2–4 per week (including weekends)
– Hours: 10-hour shifts between 8am–8pm EST (subject to change)
– Pay: $29.50/hour or $60,000/year

Required Qualifications:
– High school diploma required; bachelor’s degree preferred
– 2+ years of experience in care coordination, nursing, hospitality, or customer service
– Experience collaborating with healthcare professionals such as doctors, counselors, nurse practitioners, and clinic staff
– Strong commitment to reproductive justice, racial equity, and enhancing patient care
– Excellent verbal and written communication, interpersonal, and active listening skills
– Ability to thrive in a fast-paced, dynamic environment
– Strong time management, problem-solving, and multitasking abilities
– Comfortable using web-based tools and technology
– Communicates clearly and respectfully with both patients and colleagues

Preferred Qualifications:
– Fluent in Spanish
– Experience working at a startup
– Background in chat-based triage
– 1+ years of experience in abortion care
– Skilled in trauma-informed care
– 1+ years of telehealth experience
– 1+ years working with insurance providers

At Hey Jane, we’re committed to transforming healthcare by promoting equity, challenging the status quo, and reimagining the patient experience. We bring this same commitment to our workplace. We’re proud to be an equal opportunity employer and welcome applicants from all backgrounds and life experiences.