Hello,

I’m reaching out because we’re currently hiring a Remote Tier 2 Helpdesk Support Technician with experience in MSP environments. If you or someone you know is exploring new opportunities, I’d love to connect.

Here’s a quick overview of the role:

Location: Fully Remote
Employment Type: Full-Time, Direct Hire
Experience: 3–5 years in Remote Desktop support within an MSP, plus at least 1 year handling escalations
Salary: $65,000 annually

Key Responsibilities and Requirements:

– Familiarity with Service Desk KPIs; maintain a 6–8 tickets per day closure rate
– Effectively resolve escalated tickets and perform root cause analysis
– Strong understanding of network infrastructure, including firewalls (SonicWall, Fortigate)
– Troubleshoot servers, switches, wireless networks, firewalls, and other network components
– Proficient in RMM tools such as Datto and Huntress
– Experience with ConnectWise and RMM platforms
– Solid knowledge of Windows 10/11, Office 365
– Preferred certifications: CompTIA A+, Network+
– Excellent documentation skills and a commitment to outstanding client service

If this sounds like a good fit, please send over your resume and the best number to reach you. I look forward to connecting.

Best regards,

Desired Skills and Experience:
Tier 2, Helpdesk Support, Firewall, Networking, PowerShell, O365, Troubleshooting

We are an equal opportunity employer and consider all qualified applicants regardless of race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity or expression, marital status, disability, medical condition, genetic information, pregnancy, or military/veteran status. We also comply with applicable laws regarding applicants with criminal histories, including the California Fair Chance Act and related local ordinances.