We are creating one of the most advanced live‑streaming platforms, already connecting more than 400,000 monthly active users through live events, interactive video chats, and real-time community experiences. Our mission is ambitious: spread joy, combat loneliness, and offer safe, ad-free entertainment that keeps audiences returning. The space moves quickly and demands complexity—and that’s exactly how we like it. You’ll join a passionate, highly skilled team working on everything from scaling AI-driven recommendations to launching impactful, data-informed features that boost engagement and monetization. Every idea matters here, and every release reaches a massive global audience.

We’re now expanding across Arab countries and Europe, elevating content quality, and rolling out new features to keep users engaged. We’re already one of the Top 5 streaming products in the US and in the Top 10 worldwide. Our next goal is to break into the global Top 5—and we’re moving fast to get there.

About the role: If your communication style resonates with premium users and you enjoy turning support into relationship management, this is the challenge for you. As a VIP Support Agent, you’ll handle our most valuable users—major contributors to revenue and brand loyalty. You’ll work within a high-performing team where service quality is a core principle, not just a number. Expect an international audience, fast decision-making, and visible impact—your work directly influences company performance and user satisfaction.

In this role, you will
• Build strong, trust-based relationships with VIP users and deliver a personalized, high-end service experience
• Provide top-quality support through chat and other communication channels
• Anticipate user needs and proactively suggest tailored solutions
• Partner with product, payment, and risk teams to solve complex issues and enhance user experience
• Maintain an exclusive service tone that aligns with our “quality over quantity” philosophy
• Track and report key findings from VIP feedback to support strategic decisions
• Be open to evening shifts with a flexible schedule

What defines you
• At least one year of experience in customer support, account management, or a similar client-facing role
• Excellent written and spoken English
• Ability to stay calm, focused, and solution-oriented in stressful situations
• Skilled at managing high-value clients with empathy, tact, and precision
• Curious, proactive, and motivated by real business impact rather than scripts

Bonus points
• Experience working with VIP clients
• Experience with CRM systems or live-chat tools

What we offer
Care and support:
• 20 paid vacation days, 15 sick days, and 6 days off for family events
• Up to 10 additional public holiday days
• Full medical insurance coverage
• Reimbursement for sports and equipment
• Team-building events, corporate gifts, and branded merchandise
• Financial and legal assistance
• Position retention and support for employees serving in the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine

Comfortable working environment:
• Work from our Kyiv hub or remotely with flexible hours
• Reimbursement for coworking spaces in other cities or abroad
• Modern equipment or compensation for using your own

Investment in your growth:
• Collaboration with an experienced team of Middle and Senior specialists who share practical knowledge from the social networking domain
• 70% of our managers and team leads grew into their roles internally—so can you
• Performance-based reviews and Individual Development Plans
• Reimbursement for professional courses and English classes
• Access to our corporate library, book club, and knowledge-sharing events

Hiring process
• Introductory call
• Interview with the Hiring Manager
• Test task
• Final interview
• Reference check
• Offer

We may use AI tools during parts of the hiring process—such as reviewing applications, analyzing resumes, or evaluating responses. These tools support our recruiters but never replace human judgment. All final hiring decisions are made by people. If you’d like more information about how your data is processed, please contact us.