As the Senior Manager of Practice Operations for Virtual Primary Care (VPC) and Virtual Care Support (VCS), you will guide the team responsible for ensuring strong performance across these clinical service areas and advancing integration toward value‑based care models. You are a proactive, adaptable leader with experience driving cross‑functional projects. Using data insights, you will oversee clinician staffing and scheduling, as well as our multi‑state licensing strategy, to meet program KPIs and SLAs while scaling operations. Working closely with Clinical leadership and teams across Included Health, you will streamline administrative workflows, strengthen data‑driven decision‑making, and optimize staffing and national coverage. You bring strong project management skills to program launches and clinician‑focused initiatives. If you are mission‑driven and passionate about improving healthcare efficiency through data, this role is a great fit.

Responsibilities:
• Manage and track program KPIs for frontline clinicians across the VPC and VCS teams
• Develop and execute data‑informed staffing and resource plans, collaborating with Forecasting, Clinical Leadership, Recruitment, and Licensing
• Shape the strategy for technical and tooling improvements that enhance operational efficiency and clinical outcomes at scale
• Build and oversee a multi‑state clinical licensing approach to support national coverage
• Manage clinician scheduling, utilization, and workload distribution across states while accounting for licensing, operational needs, and seasonal fluctuations
• Improve scheduling processes through load balancing and increased transparency
• Define and evaluate key performance metrics to strengthen operational effectiveness and highlight opportunities for improvement
• Lead clinical programs and new initiative launches

Required Qualifications:
• Bachelor’s degree required; Master’s degree preferred
• At least 3 years of experience in virtual care delivery (virtual primary care experience is a plus), with demonstrated ability to use analytics for reporting, modeling, interpretation, and tool use
• Proven project management and leadership skills with clinical teams
• Experience supporting a diverse and dynamic clinician workforce across various specialties, licensure types, employment classifications, and schedules
• Strong understanding of value‑based care models
• Excellent executive presence and communication skills
• Experience with EHR systems and care management analytics tools
• Demonstrated history of successful project execution
• Ability to represent practice operations effectively across teams
• Proficiency in Google Workspace and standard office software
• Ability to work 8AM–5PM or 9AM–6PM local time

Physical/Cognitive Requirements:
• Remote role requiring consistent attendance at your home work location
• Ability to remain seated for extended periods
• Adequate hand‑eye coordination and manual dexterity to use a computer and related equipment
• Occasional lifting of up to approximately 20 pounds may be required

The U.S. base salary range for this full‑time position is $128,230 to $198,610, plus bonus, equity, and benefits. Your specific starting salary will depend on factors such as education, experience, skills, certifications, internal equity, organizational needs, and geographic market data. Your recruiter can share your compensation zone.

Benefits and Perks:
• Remote‑first work environment
• 401(k) plan through Fidelity
• Comprehensive medical, dental, and vision insurance, including disability coverage
• Paid Time Off (PTO) and Discretionary Time Off (DTO)
• 12 weeks of fully paid parental leave
• Family building benefits including fertility coverage, $25,000 for surrogacy or adoption, and paid leave for unsuccessful treatments or pregnancies
• Work‑From‑Home reimbursement for home office needs
• Your recruiter will provide additional details about salary and benefits during the hiring process

About Included Health:
Included Health is a new type of healthcare company offering integrated virtual care and navigation services. Our mission is to elevate the standard of healthcare for everyone. We remove barriers to ensure people receive high‑quality care regardless of where they are in their health journey. We provide guidance, advocacy, and personalized virtual and in‑person care across everyday, urgent, primary, behavioral, and specialty needs. Learn more at https://includedhealth.com.

Included Health is an Equal Opportunity Employer and evaluates applicants without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other status protected by law. We also consider qualified applicants with arrest or conviction records in line with relevant fair chance ordinances and California law.