Ro is a healthcare company that connects directly with patients, aiming to help them reach their health goals by offering simple and effective care. It’s the only company in the U.S. that combines nationwide telehealth, lab testing, and pharmacy services. This is made possible through Ro’s fully integrated platform, which supports patients from diagnosis to medication delivery and ongoing care. Since its founding in 2017, Ro has served millions of patients across every U.S. county, including 98% of areas with limited access to primary care.

Ro has been honored as a Fortune Best Workplace in New York and in Healthcare for four years in a row (2021–2024). In 2023, it was also named a Best Workplace for Parents for the third consecutive year, and in 2022, it was featured on the CNBC Disruptor 50 list.

Patient Advocates are part of Ro’s Care Delivery team, supporting both patients and healthcare providers. They are non-clinical team members who work alongside nurses, nurse practitioners, and doctors. Their role includes providing administrative support to providers and offering compassionate, high-touch service to patients. They act as a liaison for non-medical concerns, answer non-clinical questions, and assist patients who need help completing treatment steps. Patient Advocates play a key role in the patient care experience at Ro.

This is a temporary 6-month position, with the possibility of extension or conversion to a full-time role based on business needs.

What You’ll Do:

– Work in a fast-paced, high-growth environment to deliver empathetic, concierge-style support to patients by responding to non-clinical questions and going above and beyond to meet their needs
– Assist providers with administrative tasks in the Care Center (Ro’s medical record system)
– Efficiently triage and manage provider messages
– Contact pharmacies to resolve non-clinical prescription issues
– Provide feedback on workflows, provider responsiveness, quality, and clinical procedures
– Help pilot new initiatives to improve patient retention and streamline operations
– Support prior authorization processes for weight management patients

What You’ll Bring:

– Preferred experience as a Medical Assistant or Certified Nursing Assistant
– Bachelor’s degree preferred
– 1–2 years of experience in administrative or customer-facing roles
– Experience with insurance plans is a plus
– Background in fast-paced clinical environments is preferred
– Strong time management and organizational skills
– Familiarity with electronic health records and navigating multiple systems
– Flexibility and adaptability in dynamic environments
– Ability to thrive in a fast-paced setting
– Detail-oriented with strong problem-solving abilities
– Self-motivated and proactive
– Experience working remotely or in a startup is a plus
– Excellent written communication skills; creative writing or healthcare communication experience is a bonus
– Strong interpersonal skills
– Availability for some pre-scheduled weekend and evening shifts
– Willingness to work on certain holidays

Current Scheduling Options:

Option 1 – Four 10-hour shifts per week (not available to California residents):
– Mon, Tues, Thurs, Fri — 1:00 PM–11:30 PM EST
– Sun–Wed — 1:00 PM–11:30 PM EST
– Wed–Sat — 1:00 PM–11:30 PM EST

Option 2 – Five 8-hour shifts per week:
– Mon–Fri — 3:00 PM–11:30 PM EST

Schedules are assigned based on business needs, though preferences are considered when possible.

The hourly pay for this role is targeted at $28/hour. Final compensation will depend on factors such as location, experience, skills, and job-related knowledge.

Ro supports a flexible work environment across the U.S., while also valuing in-person collaboration. Employees in the New York tri-state area are expected to work from HQ on Tuesdays and Thursdays. Those outside the area will participate in occasional in-person events throughout the year.

Ro values diversity and believes that different perspectives lead to meaningful change in healthcare. As an equal opportunity employer, Ro ensures fair treatment in all employment practices, regardless of race, color, religion, gender, sexual orientation, age, disability, or any other protected status.

You can view Ro’s California Privacy Policy here.