$30,000 annually: $30 per hour for 20 hours a week

Our team works entirely remotely and is spread across the globe, including members in countries such as Australia, the US, Thailand, Spain, Germany, the UK, Brazil, Argentina, South Africa, the UAE, Romania, and others. Your location or time zone doesn’t matter.

Your primary role will be to respond to customer inquiries related to WP All Export and WP All Import. You should genuinely enjoy helping people and be able to remain friendly and professional, even when dealing with challenging situations. The goal is to turn confused or frustrated users into satisfied ones. Strong writing skills are essential—we aim for support responses that are friendly, clear, and to the point.

Flexibility

Although we’re a small team, we prioritize giving everyone as much flexibility as possible. You can work mornings, evenings, late nights—whatever suits you. You can take time off for a trip or even take a spontaneous day off without needing to notify anyone.

We strive to work asynchronously and avoid meetings, live chats, and Slack to minimize interruptions. You’ll be assigned a prioritized task list and given the freedom to complete it on your own schedule.

These links offer a good overview of our work style:
– https://www.youtube.com/watch?v=fXdsmvaXx78
– https://world.hey.com/jason/the-presence-prison-69608e0f

As a remote company, we value maintaining a clear boundary between work and personal life. Unlike companies that promote a “work family” culture with non-work-related events and social chats, we believe in letting you focus on your real family and personal life. Working at Soflyy means you can structure your work around your life—not the other way around.

This approach is a major reason many of our team members have stayed with us for years. Our turnover rate is nearly zero, and we believe our flexible work culture is the key.

Responsibilities

– Respond to customer support requests
– Improve and expand our documentation
– Gather customer feedback and contribute to product development decisions
– Write clear bug reports based on support tickets
– Test development versions of WP All Import and WP All Export
– Possibly assist with creating walkthrough videos and other marketing efforts

Requirements

We’re primarily looking for someone who can deliver top-notch customer support. The more of the following you meet, the better (listed in order of importance):

– Available at least 20 hours per week
– Excellent written English
– Advanced WordPress knowledge, including troubleshooting, debugging, plugin development, and understanding of the WordPress database
– Intermediate or higher PHP skills, including writing functions, working with arrays, and using our API:
– http://www.wpallimport.com/documentation/developers/execute-php/
– http://www.wpallimport.com/documentation/developers/action-reference/
– http://www.wpallimport.com/documentation/addon-dev/overview/
– Quick learner who can rapidly understand our software and related technologies
– Experience with WooCommerce
– Familiarity with XML, CSV, and XPath
– Ability to debug and troubleshoot WordPress themes and plugins by examining code and databases

To apply, visit our website.